Customer Engagement Representative
2 weeks ago
Company Description
Property Shop Investment (PSI), established in 2007, is a leading private real estate company headquartered in Abu Dhabi, UAE. Known for its sustainable and dynamic performance, PSI has gained recognition as a platinum real estate company with partnerships with top developers in Abu Dhabi and Dubai. PSI provides a wide range of real estate services, including property brokerage, development consultancy, real estate marketing, investment advisory, property appraisal, and management. The company prides itself on delivering a seamless real estate experience and boasts a highly skilled team across sales, leasing, marketing, and customer engagement. It has received multiple awards for excellence in the real estate sector, including top honors from leading developers like Al Dar and Emaar.
Role Description
This is a full-time on-site role located in Abu Dhabi. The Customer Engagement Representative will be responsible for providing seamless customer service by addressing client inquiries, ensuring customer satisfaction, and managing customer relationships. The role involves coordinating with internal teams such as sales and marketing to enhance the overall customer experience. Additional responsibilities include handling multilingual communications in Russian, Spanish, and English to cater to a diverse clientele.
Qualifications
- Customer Satisfaction and Customer Experience: Demonstrated ability to ensure client satisfaction and improve their overall experience.
- Customer Service and Customer Support: Proficiency in managing customer inquiries, resolving issues effectively, and providing ongoing support.
- Communication: Strong verbal and written communication skills, especially in Russian, Spanish, and English, to engage with a diverse client base.
- Interpersonal Skills: Ability to work collaboratively with internal teams and establish positive relationships with clients.
- Additional knowledge of the UAE real estate market, adaptability to work in a fast-paced environment, and problem-solving skills are highly beneficial.
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