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Manager - Quality Control

2 weeks ago

United Arab Emirates Landmark Group Full time

Strategy, Development and Task management - Furniture Business

  • Manage projects or key assignments as related to larger quality/compliance initiatives, including identification of key issues, analysis, development of hypotheses and conclusions and presentation of findings.
  • Responsible for all areas of the Quality function and provide support within Operations
  • Lead and develop the Quality Management system, striving for best-in-class products and business practices to deliver to the customer's expectations, managing teams and projects across the business
  • Ensure that quality Strategies, Compliance and Processes are in place to meet business objectives and operational needs in terms of price, quality, and delivery targets and which enables the company to function and compete effectively in the market and in economically sustained manner
  • Monitor and report Key Performance Indicators across all areas of the business to ensure that all projects are delivered on cost and on time to the highest quality standards
  • Facilitate Lean Business and drive Continuous Improvement across all quality related areas of the business in line with the strategy
  • Identify opportunity and improve processes to operate efficiently and in support of global growth and speed. As a key member of the team, drive cross functional projects to support growth and to execute opportunities to leverage Group's scale
  • Work to prevent customer complaints and rework alongside Supplier / Vendor and Operations to develop corrective and preventative actions within required timeframe
  • Ensure effective audits of third-party QC agents to minimize quality issues
  • Actively lead the reduction of Damage ratio, Warranty, Cost of Quality and in-house scrap and waste due to Quality issues. Manage corrections for total stock situation in the supply chain including claim and financial settlement.
  • Develop a quality approach throughout the supply-chain with focus on legal compliance and product testing
  • Develop new ways of working for packaging construction and new/ improved ways of handling the merchandise to reduce /eliminate damages across supply chain.
  • Work closely with internal and external key stakeholders, suppliers regarding technical support of their activities
  • Report on Quality activities on a regular basis to the Senior Management team, ensuring accurate and timely reporting of the relevant Key Performance Indicators
  • Support, comply and ensure complicity with Health & Safety regulations, the Company Handbook, Quality and Environmental standards, and all other Company policies and procedures
  • Evaluate the challenges and take actions to mitigate risk and develop opportunities
  • Coordination with supplier, intimation of quality claims and timely recovery/replacement of goods.
  • Managing workshop operations, driving efficiency and product refurbish.
  • Governance on warranty replacement module.
  • Managing local authority statutory compliance e.g SABER, ECAS, FCM etc.
    Timely clearance of quality product and optimize warehousing space.

People Management

  • Provide clear leadership and vision, inspire and motivate staff to achieve excellence and mentor them as they develop new skills
  • Monitor team development and facilitate complaint resolution
  • Ensure strong communication between teams under leadership to facilitate exchange of information and in order to implement change and improvements

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.

Home Box is a one-stop shop offering smart furniture and furnishings for everyday living, at affordable prices. Launched in 2013, Home Box is one of the Landmark Group's fastest growing concepts with 51 stores across KSA, UAE, Bahrain and Qatar. With an extensive offering of great quality products, Home Box makes customers feel at home with its good, honest prices and friendly, helpful service.

Through Home Box, the Group aims to provide customers with tasteful yet affordable home furnishing solutions that promises to transform your space with our bold textures and exquisite décor that make every occasion memorable with a commitment to be the heart of your home, offering an exceptional, cost-effective shopping journey. Known for its modern designs and high quality, Home Box is celebrated for shaping contemporary lifestyles with curated collections that combine aesthetic appeal and the latest trends at affordable prices.

"At Home Box, we continually research market trends to create products that fulfil our customers' needs. Our goal is to fill the market gap for fashionable, contemporary home essentials at affordable prices. We are committed to enhancing the customer experience through innovative approaches, as exemplified by our new store concept, which elevates economical home shopping and promises 'Always more in the box' for our customers," stated Ajay Antal, CEO of Home Box.

8,000+ Products offering amazing quality and prices.

50+ Stores helping millions of satisfied customers.

4 Countries where we've made our mark in 3 years.

1000+ Emp.dedicated to great service.