Technical Manager

Job Purpose
At Emirates, we believe in connecting the world, to and through our global hub in Dubai, and in constantly innovating to ensure our customers 'Fly Better'. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world's largest international airline and become a vital part of our cutting-edge information and technology team as Technical Manager.

Join our Cloud Services team as Technical Manager, where we offer state-of-the-art technologies designed to seamlessly integrate control over datacentres, networks, and private cloud environments. Focusing on agility and cost-efficiency through automation, our services ensure optimal performance and resource utilization. Our team comprises high-performing subject matter experts dedicated to managing and maintaining globally dispersed and interconnected IT infrastructure, delivering essential business services to the airline. If you are passionate about driving innovation and excellence in hybrid cloud services, we invite you to apply and to contribute to the success of Emirates Group.

As Technical Manager, you will manage the technical lifecycle of the relevant technologies and services under the technical manager responsibilities. Design, engineer, plan, implement, operate and support each technology, ensuring they meet business requirements and comply with corporate policy and standards. Provide documented operational processes and procedures for 1st and 2nd level operational support groups, as well as act as a centre of excellence and 3rd level support for the respective technologies. Ensure the respective technologies have optimum capacity and availability to meet the existing and future needs of the business. Manage and minimize risks within the respective technologies.

In This Role You Will

• Define KPI's for the teams in line with departmental goals and objectives. Consistently meet or exceed agreed KPI's. Ensure all communications, reports and updates are accurate and consistently delivered in a timely manner.
• Ensure technologies comply with corporate security policies and procedures and all audit observations, risks and/or exceptions are identified and positively managed. Ensure all security and other operating system patches are promptly identified, reviewed, and assessed for their impact on the relevant environment and accordingly implemented on the relevant technologies.
• Responsible for providing 3rd level support for the relevant technology environment to the Incident and the Problem Management teams ensuring efficient root cause analysis is provided and avoiding reoccurrence of incidents.
• Collaborate closely with all IT teams to deliver products and services that contribute to the organization growth.
• Responsible for setting clear and consistent performance objectives, implementing performance management and development plans to ensure standards of performance and productivity are achieved and maintained enabling a high-performance culture. Manage the technical expertise within the team so that resources are appropriately and effectively allocated. Assign suitably qualified resources to projects to support the ongoing IT work programme.
• Identify and develop needed products or services by creating Business Cases, conducting RFT's and coordinating with various stakeholders inside IT as well as other departments.
• Develop and effectively manage the team and technology budgets. Manage total cost of ownership of products and services within the respective technologies ensuring costs are identified, defined and reported, to enable businesses to make informed financial decisions, positively contribute to the process of cost control and provide financial transparency.
• Work closely with teams responsible for vendor management and vendor contract negotiations, to ensure SLA's are monitored and managed and contracts are seen to be value for money.
• Provide technical consultancy and guidance to the team members and technical manager of other technologies, enterprise architects, and project teams. Providing technical expertise to the enterprise architecture team for defining architecture strategy and standards and design the relevant technologies accordingly.
• Identify areas of improvement in existing technologies including end of life technology replacement and evaluation of new relevant technologies within the relevant environment in accordance with industry trends. Drive projects through assigned project managers.

Qualification

To be considered for the role, you must meet the below requirements:

• Degree or Honours (12+3 or equivalent) in Computer Science, Information Technology, Software Engineering, or a related field.
• 10+ years of experience in designing, building and maintaining enterprise-grade mission critical, scalable technology solutions.
• 8+ years of core technical engineering experience at scale in cloud adoption.
• Telephony technologies and architecture, Networking technologies and architecture, Messaging technologies and architecture or Client-server technologies and architecture
• Operating Systems, Hypervisors, Storage & Backup Technologies and architecture
• IT security and protection cyber defence technologies and architecture
• Database technologies, Web technologies and architecture, Middleware and Integration technologies and architecture, Mainframe technologies and architecture
• DevSecOps engineering and Site Reliability engineering and practice
• Observability technologies and architecture
• Hyperscale hybrid Cloud technologies engineering, operations, and architecture
• Container Platform technologies and Automation technologies and architecture

Leadership Role:
Yes

Salary & benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That's on top of transport benefits, life insurance, and more. Find out what it's like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website