Service Advisor
19 hours ago
Job Title: Service Advisor & Estimator
Location: Al Quoz 4, Dubai
Company: Speed O Garage
Job Type: Full-time, In-Person
Job Summary
We are looking for an experienced and customer-focused Service Advisor & Estimator to manage customer communication, prepare accurate quotations, coordinate with technicians, and ensure smooth workflow in the workshop.
The ideal candidate must be confident, responsible, and knowledgeable about automotive services.
Key Responsibilities
Customer Handling (B2C & B2B)
Greet walk-in, WhatsApp and phone customers professionally
Understand customer complaints and vehicle issues
Maintain strong customer relationships and follow-up
Provide clear explanations of recommended services
Estimation & Quotation
Inspect vehicles with technicians to understand faults
Prepare accurate quotations for labour + parts
Provide estimates for mechanical, electrical, AC, suspension, and major/minor services
Send itemized quotations to customers and take approvals
Workshop Coordination
Create job cards with correct details
Assign jobs to mechanics and monitor progress
Coordinate with the parts department/suppliers
Ensure all approved jobs are completed correctly
Billing & Delivery
Ensure final QC before vehicle delivery
Prepare and explain invoices clearly
Handle payment collection and closing job cards
Follow-Up & Retention
Follow up on pending approvals
Call customers after service for feedback
Manage B2B fleet accounts professionally
Required Skills & Experience
Minimum 1–3 years experience as Service Advisor / Estimator in UAE (preferred)
Strong knowledge of automotive repairs & parts
Excellent communication skills (English required; Hindi/Arabic added advantage)
Ability to prepare accurate quotations
Good computer skills (WhatsApp, Excel, garage management systems)
Customer-focused and professional attitude
Must be available to work full-time in Al Quoz
Education
Diploma or technical background preferred
Automotive experience is mandatory
Salary & Benefits
Competitive salary (based on experience)
Attractive incentive/commission structure
Staff benefits + career growth
Friendly and professional work environment
Working Hours
9 hours per day
6 days a week
How to Apply
Send your CV via WhatsApp or Email:
Al Quoz 4 – Near Emirates Glass
Job Type: Full-time
Pay: AED4, AED6,000.00 per month
Work Location: In person
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