Business Applications Engineer

The Business Applications Engineer is responsible for the integration of business software components and maintenance of AWR Business Applications. He/She is expected to understand the business processes and select/design appropriate technology solutions to support the same. He/She is responsible for managing day-to-day support activities, as well as managing minor enhancements.

Job responsibilities:

Projects Lifecycle Management

• Plan the projects along with business analysts and business teams based on business case analysis, benefits, payback period, etc.

• Own the delivery of minor enhancements – both internal delivery as well as co-ordination with outsourced vendors

• Validate business requirements throughout planning to delivery

• Perform benefits realization exercises periodically to assess the utilization of and value realization from technology initiatives

• Monitor the project progress and co-ordinate with delivery teams for successful fulfillment of business objectives

Application Support

• Perform Necessary trouble shooting to resolve Identified Application Issues. Provide the right expertise for each application throughout its life cycle.

• Manage new company setups, DOA, and minor enhancements for critical applications.

• Manage UAT related support for new initiatives.

• Perform Any Application Setups Necessary to resolve Identified Problems

• Manage application integrations and interfaces to ensure timely MIS is met.

• Manage support through vendor effectively wherever application support is outsourced to OEM/Partners

• Prepare weekly status report activities to Business Partner and/or Application Manager.

• Act as focal points for domains managed and ensure SLAs are met.

• Manage escalations and actions to ensure timely support for critical escalated issues.

• Review the technical solution designs, configuration aligned with the functional solution.

• Perform Quality code and architecture review for major project initiatives.

Business Analysis

• Analyze complex business problems and determine an IT solution (enhancements, workarounds, new systems, etc.)

• Gather data and analyze business and user needs

• Conduct research on new technology trends and new solutions for the relevant industry vertical

• Provide recommendations on hardware and software procurement to support client's business goals

• Work closely with managers and end users to monitor system effectiveness and plan continuous improvements

Business Relationship Management

• Assist the BRM/Business Partner in Service Level Monitoring and Reporting

• Collate the business requirements and prioritize it with the business users along with justification, benefits and payback period

• Assist the BRM/Business Partner in the annual strategic plan process

Leadership

• Manage, plan, and administer the activities associated with the running applications.

• Follow-up on applications events and issues to ensure that they have been correlated, analyzed, acted upon, closed, and reported.

• Monitor, track and communicate all application support requests.

• Escalate and follow up the unresolved or pending issues.

Communication

• Participate in internal meetings which enhance internal communications, reporting and high productivity

• Prepare and communicate SLA performance analysis in respective areas

Knowledge Management

• Transfer the knowledge by sharing the documents (SOPs)

• Validate/ensure knowledge transfer sessions at the end of the projects.

• Pursue and Complete professional courses and certifications.

• Work with business analysts and enterprise architect to review and maintain process and system information in AWR Group EA repository

Policies and Procedure

• Adapt methodologies, technologies and practices to incorporate the change

• Develops and implements application standards, procedures and guidelines.

• Adopt and improve Corporate Integrity and Compliance Program policies

• Expand the process culture of the team