Manager - Remittances

2 weeks ago

Dubai, Dubai, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

Role       :
Location :

Role Purpose:
To be responsible for product development and growth of domestic and cross-border remittances business.

Key Accountabilities of the role
 

  • End-to-end product management of the domestic and cross-border remittance products.
  • Ensure the given business objectives, KPIs, and financial targets are achieved.
  • Support in taking the business to the next level by maximizing the full potential and leveraging available avenues for growth.
  • Manage the product development lifecycle and roll-out of new systems, platforms, and initiatives.
  • Be the primary contact for internal stakeholders and relevant external stakeholders for delivering the related workstreams.
  • Engage with existing partners to ensure alignment with objectives and implement new partnerships / tie-ups.
  • Develop and implement policy, processes, and procedures for seamless and efficient delivery.
  • Develop new products and services to ensure competitive advantage and make best use of new opportunities and available technologies.
  • Develop, launch, and manage customer promotions and campaigns and ensure the campaigns achieve the committed KPIs.
  • Ensure customer needs are fulfilled and customer satisfaction is a cornerstone of all new development, initiatives, and processes

Specialist Skills / Technical Knowledge Required for this role:
 

  • Good understanding of remittances and FX business.
  • Good knowledge of customer needs and competitor insights.
  • Good technical knowledge of remittance customer journeys, payment systems, and payment networks.
  • Good understanding with 360^o view on remittance business, technology, trends, and customer needs.
  • Good inter-personal, presentation skills, and business management skills.
  • Financial modeling, budgeting, and forecasting skills – with ability to collate & interpret data.
  • Results oriented and self-motivated by the need to succeed.
  • Personal organization to deliver on time and plan to effectively to deliver goals.
  • Development: self-analytical; and takes accountability for own development.

Previous experience required (if any)

  • A minimum of 10 years industry experience.
  • University degree.
  • Understanding of market dynamics including, economic trends, demographic factors, competitor products and services.
  • Detailed product knowledge of both regulated and non-regulated product set.
  • Understanding and working knowledge of remittances product and business management.
  • Familiarity with local regulation related to remittances.
  • Ability to budget, forecast, and analyze remittances business.

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