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Client Success

2 weeks ago

Dubai, Dubai, United Arab Emirates Graystone Capital MENA Full time

About Graystone Capital

Graystone Capital is an independent
Corporate Finance Consulting and Advisory Firm
providing debt financing, working capital solutions, trade finance, capital structure advisory, Islamic finance, and transaction support to
mid-sized and large corporates across the GCC, Middle East and Asia
.

We are seeking a seasoned professional to
own and elevate client relationships
, ensuring exceptional service delivery, long-term engagement, and advocacy from our existing client base.

Role Overview

The
Client Relationship & Experience Manager
will be responsible for
managing ongoing relationships with Graystone Capital's existing clients
, conducting regular review meetings, identifying service gaps, and ensuring timely resolution of any issues. The role also focuses on
client advocacy
, including generating referrals, coordinating testimonials, and producing client-facing content such as podcasts and success stories.

This is a
high-visibility, relationship-driven role
, working closely with senior management, advisory teams, and marketing.

Job Responsibilities

Client Relationship Management

  • Serve as the
    primary relationship contact
    for assigned existing clients
  • Conduct periodic
    client review meetings
    to assess satisfaction, service quality, and future needs
  • Maintain long-term, trusted relationships with senior client stakeholders

Service Quality & Escalation

  • Identify service gaps, concerns, or operational issues
  • Escalate matters internally and
    coordinate resolution
    with relevant teams
  • Ensure timely follow-up and closure of client issues

Client Advocacy & Growth

  • Generate
    referrals and introductions
    from satisfied clients
  • Identify upsell and cross-sell opportunities in collaboration with advisory teams
  • Strengthen client loyalty and long-term engagement

Client Content & Brand Advocacy

  • Coordinate and host
    client podcasts, testimonials, and success stories
  • Manage client participation in case studies, interviews, and brand content
  • Work with marketing teams to ensure content aligns with brand positioning

Internal Coordination & Reporting

  • Maintain structured client feedback and engagement reports
  • Share insights with senior management to improve service offerings
  • Support relationship strategy for key accounts

Requirements

  • 5–10 years of experience in
    client relationship management, consulting, corporate banking, advisory, or professional services
  • Strong
    relationship-building and stakeholder management skills
  • Excellent
    communication and presentation abilities
  • Comfortable engaging with
    CXO-level clients
  • Experience in
    client reviews, escalations, and service delivery oversight
  • Exposure to
    content creation, podcasts, or testimonials
    is a strong advantage
  • Fluent English proficiency (written and spoken) is mandatory

Why Join Graystone Capital

  • A strategic, client-facing role in a
    growing international advisory firm
  • Direct interaction with
    senior corporate clients across the GCC & Asia
  • Opportunity to shape client experience and brand perception
  • Competitive compensation aligned with experience
  • Long-term career growth with leadership exposure