Manager Receivables Performance Monitoring

MIS & Dashboard Management
Design, automate, and maintain daily, weekly, and monthly dashboards to track Receivables and Payment Support performance, Productivity and efficiency of Receivables teams, Receivables and collection trends and dialer campaign outcomes. Ensure data accuracy, timeliness, and consistency across all reports.
Develop and maintain standardized reporting templates for recurring operational and performance metrics.
Create user-friendly dashboards and visualizations using Power BI or equivalent tools for clear communication to business and non-technical stakeholders.
Business Data Analytics & Insights
Conduct business data analysis to identify trends, patterns, and actionable insights that support strategic and operational decisions.
Apply statistical methods to evaluate customer data and identify opportunities to improve service delivery, receivables conversion, and trends.
Present clear, data-driven insights and recommendations to enhance processes, productivity, and customer outcomes.
Use predictive analytics to forecast performance, receivables, and customer care trends.
Develop custom analytics and performance reports for leadership and board-level reviews.
Outbound Dialer Management
Manage end-to-end outbound dialer operations, including campaign setup, configuration, monitoring, and optimization.
Create and manage dialer dashboards to track agent productivity, connect ratios, talk time, and campaign ROI.
Work closely with IT, CRM, and telephony vendors to ensure dialer uptime and data integrity.
Optimize dialer strategies (time-of-day, segmentation, retry logic) to improve connect and conversion rates. Ensure all dialer activities comply with data privacy and regulatory guidelines
Data Governance & Quality Management
Oversee data cleansing, organization, and validation processes to ensure reliability and accuracy in analytics.
Maintain high data quality standards to enable confident and error-free reporting.
Ensure all data handling and analytics practices comply with company policies and privacy regulations.
Process Improvement & Customer Care Insights
Identify inefficiencies or performance gaps through data analysis and recommend actionable improvements in receivables and payment support processes.
Drive process enhancements aimed at improving both customer satisfaction and team productivity.
Provide insights and trend reports that guide customer outreach and service delivery strategies.
Leverage receivables metrics to predict performance, identify improvement areas, and support data-driven decision-making.
Stay informed about industry trends, analytics innovations, and visualization best practices to continuously improve MIS and analytics processes.

Bachelor's degree in business administration/ Statistics or a related field (Master's degree preferred).
Professional certification in Business Analytics or a related discipline (preferred).
Min 4 to 6 +yrs experience in MIS, Analytics, or Business Intelligence roles, ideally in Real Estate, BFSI, or Telecom.
Proven experience managing outbound dialer systems (e.g., Ameyo, Avaya, Genesys, Exotel).
Hands-on experience with data visualization and BI tools (Power BI, Tableau).
Advanced proficiency in MS Office Suite (Excel, Word, PowerPoint).
Proficiency in data visualization tools – Tableau, Power BI, or equivalent.
Strong SQL and data querying capabilities
Familiarity with data privacy and compliance standards.
Strong ability to interpret and analyse complex business data to identify actionable insights and trends.
Skilled in portfolio analysis, and insight generation.Strong blend of data analytics expertise, business acumen, and process improvement capabilities to support strategic decision-making
Ability to simplify complex data for executive-level communication and presentations.
Customer centric mindset
Strong project management and organizational skills, with the ability to manage multiple priorities simultaneously.
High attention to detail, accuracy, and data integrity.
Effective communicator with the ability to collaborate across teams and influence decision-making.
Strong critical thinking and problem-solving skills.