Ground Operations Supervisor

2 weeks ago

Dubai, Dubai, United Arab Emirates beOnd Full time

Beond is seeking a Ground Operations Supervisor to oversee and coordinate Ground operations at Dubai (DWC), ensuring safe, compliant, and efficient aircraft turnarounds.

This role provides continuous on-site supervision of outsourced ground handling activities, with a focus on turnaround control, service provider oversight, and on-time performance (OTP). Liaise with internal stakeholders and external partners to manage day-of-operations, address irregularities, and support consistent operational performance and passenger experience at DWC.

Responsibilities:

  • Provide on-site supervision and coordination of aircraft turnarounds at DWC, ensuring safe, compliant, and timely ground operations
  • Oversee outsourced ground handling services, including ramp activities, aircraft servicing, fueling coordination, load control, and baggage handling
  • Act as the primary operational interface between the ground handling agent, flight crew, and OCC during ground time
  • Monitor ground operations performance and actively manage delays, with particular focus on turnaround milestones and OTP improvement
  • Ensure passenger handling processes support a consistent and professional experience from check-in through boarding, in coordination with the handling agent
  • Liaise with airport authorities, service providers, and internal stakeholders to ensure compliance with Beond procedures, and local regulations
  • Identify operational risks, service deficiencies, and non-compliances, and initiate immediate corrective actions where required
  • Support investigations, reporting, and follow-up actions related to delays, incidents, or operational irregularities
  • Provide regular operational feedback and performance reports to Head of Ground Operations and Ground Operations Manager Outstations.

Requirements

  • Diploma or Bachelor's degree in Aviation, Operations, or a related field (relevant operational experience may be accepted in lieu of formal qualification)
  • Minimum 4-6 years of experience in airline ground operations, ramp, load control, or station operations, with at least 2 years in a supervisory or coordination role
  • Demonstrated hands-on experience in aircraft turnaround coordination, including oversight of ramp operations, passenger handling, baggage, and outsourced ground services
  • Working knowledge of aviation regulations, airside safety requirements, and ground handling standards, with exposure to IOSA or similar audit frameworks considered an advantage
  • Strong organizational skills with the ability to prioritize tasks, manage competing operational demands, and maintain situational awareness during live operations
  • Ability to perform effectively in a fast-paced, disruption-prone operational environment, including irregular operations and time-critical decision-making

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