Business Analyst

*** This will be a remote role based out of Dubai, UAE***

Job Summary:

The Business Analyst, MENA Region is responsible for providing data-driven insights and supporting the execution of business initiatives that drive iHerb's growth across the Middle East and North Africa. This role directly supports the General Manager, MENA, working cross-functionally to analyze, model, and report on financial and operational performance, and to inform strategic and tactical actions related to performance optimization, product selection, pricing, and operational excellence.

This position combines analytical rigor with business partnership—translating insights into actionable recommendations and collaborating with teams such as Pricing, Merchandising, Marketing, and Operations to ensure successful execution. The ideal candidate will be comfortable managing large datasets, creating reports and dashboards, performing detailed analyses, and facilitating cross-functional alignment to deliver measurable business results.

• Data & Business Analysis
• Analyze key commercial and operational metrics across selection, pricing, promotions, and market performance.
• Develop reports and dashboards that track regional KPIs (sales, margin, customer acquisition, engagement, and retention).
  Partner with internal stakeholders to uncover insights that influence strategic and tactical decisions.
• Pricing & Selection Strategy
• Perform competitive and profitability analyses to support data-informed pricing and product mix decisions.
• Collaborate with Merchandising and Marketing teams to identify growth opportunities and optimize the MENA assortment.
  Monitor the performance of localized pricing and promotional activities.
• Execution & Implementation
• Translate analytical findings into executable plans; coordinate with cross-functional teams to implement changes in pricing, selection, or marketing.
• Track results of implemented initiatives and provide impact assessments and feedback loops.
  Support ad-hoc business needs, including project coordination and issue resolution.
• Cross-Functional Collaboration
• Serve as a regional data and insights partner to teams in our Chief Revenue Office, Finance, and Supply Chain.
• Collaborate with global analytics and BI teams to ensure data accuracy, consistency, and alignment with corporate metrics.
  Prepare materials and presentations for leadership reviews, business updates, and strategy sessions.
• Financial Analysis & Reporting
• Support regional financial forecast and planning processes in coordination with Finance.
• Perform variance analyses of financial trends, forecasts, and actual results.
• Monitor monthly revenue and expenses versus budget and communicate key variances to leadership.
• Assist in improving and automating financial reporting processes (e.g., Adaptive) to enhance accuracy and timeliness.

Knowledge, Skills and Abilities:

Required:

• Tools: Advanced proficiency in SQL is mandatory. Desirable experience includes working with Business Intelligence (BI) tools such as Tableau, Power BI, or Looker, and familiarity with Financial Planning and Analysis (FP&A) software is a plus, specifically Adaptive Planning and SAP.
• Proficiency in Excel, with the ability to build and maintain complex financial and operational models.
• Experience in financial analysis, pricing, merchandising, or performance analytics.
• Strong analytical skills with the ability to interpret complex datasets and translate findings into actionable business and financial insights.
• Experience conducting scenario and sensitivity analyses to support decision-making and evaluate business trade-offs.
• Excellent communication and presentation skills, with the ability to convey complex analytical outcomes clearly to technical and non-technical audiences, including senior leadership.
• Strong problem-solving and critical thinking skills; able to connect analytical outputs to real-world business and financial drivers.
• Highly organized and detail-oriented, ability to manage multiple priorities and meet tight deadlines.
• Demonstrates ownership, adaptability, and initiative in a fast-paced, cross-functional environment.

Preferred:

• Experience in e-commerce, FMCG, or retail analytics.
• Experience collaborating with diverse teams across geographies and time zones.

Experience Requirements:

• 5 years of experience in analytics, finance, business operations, or strategy execution.
• Prior MENA regional or international experience preferred.

Education Requirements:

Bachelor's degree with emphasis in finance, economics, or data analytics or a combination of education and equivalent work experience. MBA a plus.

Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Staffing Agency Submission Notice

iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerb

iHerb is on a mission to make health and wellness accessible to all. We offer Earth's best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We're the world's largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we've been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·

Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits

At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.