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SPA and Recreation Manager
1 day ago
Job Description
We are seeking a dynamic and experienced SPA and Recreation Manager to join our luxury resort in Ras Al-Khaimah, United Arab Emirates. The ideal candidate will oversee all aspects of our spa and recreational facilities, ensuring exceptional guest experiences and operational excellence.
- Manage daily operations of the spa and recreation facilities, including scheduling, staffing, and inventory management
- Develop and implement innovative spa treatments, wellness programs, and recreational activities to enhance guest satisfaction
- Lead, train, and motivate a team of spa therapists, fitness instructors, and recreation staff
- Ensure compliance with health and safety regulations, maintaining the highest standards of hygiene and cleanliness
- Create and manage budgets, monitor financial performance, and implement cost-control measures
- Develop marketing strategies to promote spa and recreation services, increasing revenue and brand awareness
- Collaborate with other departments to create integrated guest experiences and cross-promotional opportunities
- Handle guest inquiries, feedback, and complaints, ensuring prompt resolution and maintaining high levels of customer satisfaction
- Stay current with industry trends and best practices, continuously improving service offerings and operational efficiency
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or related field
- Minimum 2 years of experience in spa and recreation management, preferably in a luxury hospitality setting
- Proven track record in team leadership, financial management, and customer service excellence
- Strong knowledge of spa treatments, therapies, fitness programs, and wellness trends
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders
- Proficiency in spa management software and Microsoft Office Suite
- Relevant spa and wellness certifications (e.g., International Spa Association certification) preferred
- Experience in marketing and promoting spa and recreational services
- Ability to work flexible hours, including weekends and holidays
- Familiarity with UAE hospitality industry standards and cultural sensitivities is a plus
