Travel Agency Executive
1 week ago
• Handle customer inquiries related to air tickets, hotel bookings, holiday packages, visas, and travel insurance
• Create, customize, and sell domestic and international travel packages
• Issue air tickets using GDS systems (Amadeus / Galileo / Sabre)
• Coordinate with airlines, hotels, DMCs, and other travel suppliers
• Manage group bookings, corporate travel, and leisure travel arrangements
• Provide accurate travel information, pricing, and documentation to clients
• Ensure compliance with airline and travel regulations
• Handle booking amendments, cancellations, and refunds efficiently
• Maintain client records and follow up to ensure customer satisfaction
• Achieve monthly sales targets and contribute to business growth
• Resolve customer complaints professionally and promptly
• Minimum 3 years of experience in a travel agency or tour operator
• Strong knowledge of airline ticketing, hotel reservations, and holiday packages
• Proficiency in GDS systems (Amadeus preferred)
• Excellent communication and negotiation skills
• Customer-focused attitude with strong problem-solving abilities
• Ability to work under pressure and meet deadlines
• Strong organizational and time-management skills
• Knowledge of UAE travel market is a plus
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