F&B Supervisor

Mandarin Oriental Downtown, Dubai is looking for an F&B Supervisor to join our Banquet team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Banquet Department in Dubai, the F&B Supervisor - Banquet is responsible to oversee and be personally involved in all operational aspects of a particular shift in order to assure all service steps are followed and to guarantee every single guest is delighted. F&B Supervisor - Banquet reports to Assistant Manager – Banquet.

As an F&B Supervisor - Banquet, you will be responsible for the following duties:

• Ensure banquet events are flawlessly set up and executed in line with hotel standards, managing food and beverage service quality and guest satisfaction throughout.
• Maintain compliance with all hotel policies, safety, sanitation regulations, and conduct regular inspections to ensure a clean and organised environment.
• Actively engage on the floor, assist with service, handle VIP guest needs, and address guest inquiries or issues in the absence of a manager.
• Promote continuous service improvement through guest feedback, maintain up-to-date menu presentation, and support training and development of team members.
• Foster strong collaboration across F&B outlets and the wider hotel team to enhance operational efficiency and guest experience.
• Build positive guest and colleague relationships by modeling excellence in service, resolving complaints effectively, encouraging teamwork, and leading by example.

As an F&B Supervisor - Banquet, we expect from you:

• High school qualification required; a degree or diploma in Hospitality or Business Management is preferred.
• Minimum 2 years' experience in a 5-star luxury hotel, preferably in a supervisory role within a high-volume, service-focused restaurant or banquet operations.
• Strong understanding of guest needs with a commitment to delivering exceptional customer service.
• Proven ability to support leadership in motivating and guiding a diverse team effectively.
• Proficient in basic computer skills, especially MS Office; fluency in English required.
• Excellent interpersonal, organisational, and multitasking skills, with physical stamina and flexibility to work varied shifts.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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