ARABIC SPEAKING RECEPTIONIST with experience in LUXURY customer service

2 days ago

Abu Dhabi, Abu Dhabi, United Arab Emirates REDLINE LADIES SPA Full time 30,000 - 60,000 per year

Strategic Intent

The receptionist is responsible for, but not limited to, the greeting and comfort of guests as well as taking and managing bookings and billing customers for their purchases.

Scope of Position

The receptionist is the first point of contact for customers, whether by phone or in person. This position is of vital importance as the receptionist has to ensure that all customers feel welcome and comfortable, that their needs are attended to and that they receive 306 Spa standards of customer care.

Duties & Responsibilities

· Take appointment, both over the phone and in person

· Welcome Customers

· Customer Care

· Customer invoicing and daily accounting

· Customer Payment handling

· General Administrative Duties

Experience

· A minimum of 5 years experience in a similar role

· A minimum of 2 years experience in a luxury customer service environment.

· Experience and understanding of the hair and beauty industry, including an understanding of methods, treatments and services offered.

Delighting our clients

· Must be responsible and proactive

· Sociable, friendly and genuine with customers

· Must be able to interact easily with clients and colleagues alike and always maintain a professional demeanour.

Working together as colleagues

· Actively listens and builds on ideas

· Emotionally stable and mature in temperament

· Accepts feedback well and keen to learn and improve

· Takes accountability for own and others around with a focus on ensuring problems are resolved regardless of reasons.

· Possess a fundamental understanding of the luxury market and the level of client care required

· Good time management skills and comfortable with multi-tasking

· Has energy, enthusiasm and dedication

· Fashion aptitude

Acting with Responsibility

· Establishes accountability for self and others

· Can identify core issues and problems

· Emotionally stable and mature

· Accepts feedback

· Manages responsibilities

Other Core Competencies

  • Reading, writing and oral proficiency in the English language.
  • Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
  • Must be self-motivated.

  • Must work in a safe, prudent and organized manner.

  • Must have knowledge of current beauty trends in the industry

  • Must be able to relate to all levels of management and colleagues.
  • Must have excellent interpersonal and communication skills, able to network with contacts relevant to the salon
  • Must have knowledge of holistic concepts that relate to the well-being of all guests in a spa and salon environment.
  • Must be open to learning about treatments, skills and concepts that derive from other cultures.
  • To be adaptable and accountable for all actions.
  • Consistently strive for a higher level of achievement both personally and professionally
  • Must be comfortable performing treatments for at least 8 hours.

  • Must have good time management skills in regards to treatments.

  • Must be familiar with five star customer service

Job Types: Full-time, Permanent

Experience:

  • customer service: 1 year (Preferred)

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