Network Operations Center Engineer

2 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Emircom Full time

Company Description

For over 40 years, Emircom has been a leading provider of ICT solutions in the UAE and KSA. Emircom delivers unparalleled expertise, innovation, and results to a diverse customer base, including service providers, governments, educational institutions, finance companies, and healthcare organizations. Our strategic partnerships with industry leaders like Cisco, Dell, and Fortinet demonstrate our commitment to providing innovative and reliable technology solutions. We offer comprehensive services, including managed IT, system integration and migration, project management, and IT automation, to meet the unique needs of each customer. Emircom is dedicated to helping customers achieve their goals with the highest quality ICT solutions and services.

Role Description

This is a full-time, on-site role for a Network Operations Center (NOC) Engineer - L1 located in Abu Dhabi. The NOC Engineer will be responsible for monitoring network systems, performing network administration tasks, troubleshooting network issues, providing technical support, and ensuring network security. The engineer will maintain and optimize network performance and provide timely resolutions to any network-related challenges.

3+ years experience working in NOC Environment

Ability to categorize quickly the nature of alerts

Ability to immediately define priority of alert Incident

Has strong basics in recognizing port numbers, ip range, subnets, server device alarms

Ability to troubleshoot without access to Internet

Ability to maintain SLA Response with zero breach

Ability to coordinate and collaborate independently with cross functional team/s

Willing to work in 24x7 shifts

Strong process knowledge and experience

Strong knowledge and experience in handling NOC monitoring tools

Strong knowledge and experience in usage of ITSM ticketing too

Build SOP's on continuous basis

Good Experience in initiating and driving MI

Good experience in Reporting & Analytics

Good communication skills

Qualifications

Bachelor's Degree

ITIL certification is mandatory

Minimum CCNA/CCNP certification in mandatory



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