Network Operations Center Engineer
2 days ago
Company Description
For over 40 years, Emircom has been a leading provider of ICT solutions in the UAE and KSA. Emircom delivers unparalleled expertise, innovation, and results to a diverse customer base, including service providers, governments, educational institutions, finance companies, and healthcare organizations. Our strategic partnerships with industry leaders like Cisco, Dell, and Fortinet demonstrate our commitment to providing innovative and reliable technology solutions. We offer comprehensive services, including managed IT, system integration and migration, project management, and IT automation, to meet the unique needs of each customer. Emircom is dedicated to helping customers achieve their goals with the highest quality ICT solutions and services.
Role Description
This is a full-time, on-site role for a Network Operations Center (NOC) Engineer - L1 located in Abu Dhabi. The NOC Engineer will be responsible for monitoring network systems, performing network administration tasks, troubleshooting network issues, providing technical support, and ensuring network security. The engineer will maintain and optimize network performance and provide timely resolutions to any network-related challenges.
3+ years experience working in NOC Environment
Ability to categorize quickly the nature of alerts
Ability to immediately define priority of alert Incident
Has strong basics in recognizing port numbers, ip range, subnets, server device alarms
Ability to troubleshoot without access to Internet
Ability to maintain SLA Response with zero breach
Ability to coordinate and collaborate independently with cross functional team/s
Willing to work in 24x7 shifts
Strong process knowledge and experience
Strong knowledge and experience in handling NOC monitoring tools
Strong knowledge and experience in usage of ITSM ticketing too
Build SOP's on continuous basis
Good Experience in initiating and driving MI
Good experience in Reporting & Analytics
Good communication skills
Qualifications
Bachelor's Degree
ITIL certification is mandatory
Minimum CCNA/CCNP certification in mandatory
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