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Flight Operations Coordinator
2 weeks ago
As a Flight Operations Coordinator, you will be responsible for identifying, sourcing, and securing the most suitable aircraft for client charters, ensuring competitive pricing, operational efficiency and a seamless execution of flights. You will play a crucial role in aircraft procurement, pricing negotiations, flight monitoring and operator relations, working closely with the Charter Sales team to ensure client needs are met at the highest standard.
RESPONSIBILITIES
● Build and maintain strong relationships with aircraft operators globally to secure the best aircraft availability and pricing for charter requests.
● Submit quotes by sourcing and negotiating aircraft availability, ensuring cost-effective solutions while maintaining profit margins and service quality.
● Oversee the end-to-end flight process, ensuring seamless execution from aircraft confirmation to takeoff, including ground handling and slot arrangements.
● Track flights, proactively manage schedule changes, weather conditions and operational disruptions, and communicate updates to stakeholders.
● Ensure all operators meet safety requirements and that aircraft comply with legal and operational requirements.
● Identify and mitigate potential risks such as aircraft substitutions, payload limitations or airport restrictions, ensuring a smooth customer experience.
● Work closely with the Charter Sales team to provide accurate aircraft options, competitive quotes, and expert guidance on aircraft.
● Serve as a key point of contact for aircraft operators, ensuring smooth pre-flight communication and assisting the Charter Sales team to address customer concerns or special requests.
● Conduct post-flight debriefs, assess operator service levels and track market trends.
● Report directly to the Head of Charter Sourcing, ensuring all flight records, CRM updates and contract documentation are accurately maintained.
REQUIREMENTS / SKILLS:
● Fluency in English (additional languages such as French, Spanish, or Arabic are a plus).
● Minimum 2 years of experience in Charter Sourcing, Flight Operations, or Private Jet Brokerage.
● Strong understanding of aircraft performance metrics, charter pricing structures, and aviation regulations.
● Ability to work with CRM platforms (e.g., HubSpot, Salesforce, or aviation-specific
tools like Avinode)
● High attention to detail, ability to multitask, and problem-solving mindset under pressure.
● Excellent negotiation skills to secure competitive charter rates and exclusive deals.
● High school degree required (University degree is a plus).
