Student Services Coordinator

About EC English Language Centres: EC offers superior English language programmes in the top English-speaking destinations around the world, together with French in Montreal. Our world-class facilities and an outstanding team have allowed us to evolve into a globally recognized and trusted brand. Our vision is to maintain our growth while helping students from all over the world succeed in a global community.

Our team is at the heart of everything we do, and we are proud to have created an environment that will nurture your talent, explore your ideas and recognize your achievements. Together, we turn challenges into new opportunities to help us achieve more. We dream big and we work hard. We want you to dream big too and realize your own ambitions with us.

Position Summary:

Join our dynamic Dubai team and become the face of the EC student experience As a Student Services Coordinator, you'll play a key role in welcoming students from around the world, supporting them throughout their journey, and ensuring their time with EC is nothing short of unforgettable. You'll be their go-to guide and problem solver, helping them feel at home from their first day in Dubai to their last.

This is a fast-paced, people-focused role perfect for someone who thrives in an international environment, loves creating exceptional experiences and takes pride in making every interaction count.

Key Responsibilities:

• Be the first friendly face at the Centre—welcoming students and visitors, offering professional guidance, and responding to requests with warmth, clarity, and efficiency.
• Drive student engagement by working closely with the Operations Manager and Director of Studies to generate and convert walk-in enquiries.
• Own the accommodation process—managing student placements in residences and shared apartments, keeping records up to date, and ensuring every student feels comfortable and supported.
• Design and deliver an exciting activities programme that helps students build memories, friendships, and confidence outside the classroom.
• Ensure compliance and accuracy in all company and regulatory procedures, including immigration and statutory requirements.
• Champion process improvements by identifying new ways to elevate the student experience—leading initiatives such as the Student Ambassador Programme.
• Coordinate all key student "firsts" such as airport transfers, arrival at accommodation, and first-day logistics, ensuring every step is smooth, welcoming, and memorable.
• Support financial processes by assisting with any outstanding student payments in line with company policy.

Education Required:

• A-level or equivalent
• Fluent in English (verbal and written)

Education Desired:

• Higher Education
• Knowledge of a language other than English is considered an asset

Experience Required:

• Previous experience working in customer facing industry, ideally with multi-cultural aspect.
• Customer Service experience
• Working in a multi-cultural environment
• Has personally travelled as a language student
• Knowledge of accommodation in the EFL industry
• Previous work experience in an English Language School

Equality and Diversity: Equality and diversity are at the heart of everything we do. Our learning opportunities are open to everyone, regardless of their background and circumstances, and we apply the same standards to the staff we employ.

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