IT Administrator

Key Responsibilities

• Provide technical support to end-users via ticketing tools, email, remote access, or phone.

• Troubleshoot hardware, software, network, and system-related issues to ensure minimal downtime.

• Perform installation, configuration, and maintenance of operating systems, applications, and peripheral devices.

• Manage and maintain office IT infrastructure, including servers, switches, routers, firewalls, printers, and end-user devices.

• Monitor and maintain LAN/WAN connectivity, and diagnose and resolve VPN issues.

• Administer and manage Active Directory, Microsoft 365, Outlook, and Teams environments.

• Support IT infrastructure components such as laptops, desktops, servers, and networking equipment.

• Troubleshoot and resolve escalated incidents from Level 1 support, ensuring timely resolution.

• Monitor and resolve service tickets within defined SLAs, ensuring proper documentation of each case.

• Create and maintain technical documentation, standard operating procedures, and knowledge base articles.

• Coordinate and dispatch field engineers to client sites across the UAE.

• Act as a backup onsite engineer when client-based resources are unavailable.

• Support deployment and rollout of new applications, tools, and devices across the organization.

• Participate in on-call or shift duties as needed.

• Collaborate with project teams to ensure system stability and smooth operations.

• Proactively monitor system performance and identify opportunities for optimization and automation.

Education:

• Bachelor's Degree in Information Technology, Computer Science, or a related field.

Experience:

• 2-3 or 5-7 years (we have 2 position; senior and mid level) of hands-on experience in IT infrastructure support or system administration.

• Experience managing both onsite IT infrastructure and client dispatch coordination preferred.

Technical Skills

• Operating Systems: Windows 10/11, Windows Server (2016/2019).

• Applications: Microsoft 365 suite (Exchange, Teams, SharePoint).

• Networking: DNS, DHCP, TCP/IP, VPN, LAN/WAN troubleshooting.

• Systems Management: Active Directory, Group Policy, and user account management.

• Hardware Support: Laptops, desktops, printers, and peripherals.

• Tools: Experience with ticketing systems (e.g., ServiceNow, Jira).

• Infrastructure: Basic understanding of switches, routers, firewalls, and access points.

• Familiarity with virtualization platforms (VMware/Hyper-V) is a plus.

• Knowledge of data backup, patch management, and security practices.

Job Type: Full-time