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Front Office Supervisor
7 hours ago
Position Overview
This role supports the Front Office Manager in supervising daily front desk and guest service operations. It ensures smooth check-in/out processes, high guest satisfaction, strong team coordination, and efficient departmental performance across reception, concierge, operator, and guest services.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Front Office & Guest Services
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Support the Front Office Manager in daily operations
Supervise front desk, concierge, guest services, and telephone operations
Ensure smooth check-in and check-out procedures
Handle guest complaints and resolve escalations promptly
Monitor staffing levels to meet guest service and operational needs
Ensure brand standards and service quality are consistently met
Communicate daily goals, expectations, and performance updates to the team
Assist in managing room inventory and daily revenue-related tasks
Oversee shift operations and ensure adherence to policies and SOPs
Support training, coaching, and performance feedback for team members
Promote strong teamwork, professionalism, and guest-focused culture
Assist with emergency procedures and service recovery situations
Perform front desk duties as needed during busy periods
Coordinate with other departments to support seamless guest experiences
Ideal Profile
High school diploma or GED required; hospitality degree preferred
2 years of front office or guest service experience
Strong leadership and communication skills
Ability to resolve problems and manage guest expectations
Proactive, organized, and able to handle pressure
Team-oriented with strong interpersonal skills
Skills Set
Front desk operations
Guest communication
Conflict resolution
Team leadership
Room inventory basics
Time management
Hotel systems (PMS, MARSHA, Opera/FOSSE)
