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Head Barista Cum Outlet Incharge

2 weeks ago

Al Ain, Abu Dhabi, United Arab Emirates AROUND THE BLOCK INVESTMENTS LLC Full time

Responsibilities

  • Prepare and serve high-quality coffee and specialty beverages, maintaining consistency in taste, presentation, and quality.
  • Operate and maintain espresso machines, grinders, and other coffee equipment, including milk texturing and latte art.
  • Train, mentor, and supervise baristas to ensure adherence to service, beverage, and cleanliness standards.
  • Develop and implement standard operating procedures (SOPs) for coffee preparation and outlet operations.
  • Oversee daily outlet operations, including staff scheduling, attendance, and performance management.
  • Handle customer interactions professionally, resolving complaints and ensuring excellent customer service.
  • Manage inventory of coffee beans, milk, syrups, and other barista supplies, placing orders and tracking usage efficiently.
  • Ensure cleanliness, hygiene, and compliance with health and safety regulations across the outlet.
  • Monitor daily sales, cash handling, and POS reporting, assisting in promotional campaigns and upselling strategies.
  • Stay updated on coffee trends, brewing methods, single-origin beans, and seasonal blends to enhance the specialty coffee experience.
  • Conduct quality checks on beverages and service to maintain high standards.
  • Coordinate with suppliers for new coffee products, equipment maintenance, or operational needs.
  • Assist in marketing efforts, including social media promotions or in-store campaigns to attract and retain customers.
  • Prepare reports on outlet performance, sales, inventory, and staff performance for senior management.
  • Foster a positive work environment, motivate the team, and address staff issues or conflicts promptly.
  • Plan and execute seasonal or specialty coffee menu offerings, including tasting sessions or staff training.

Skills

  • Expert knowledge of specialty coffee, including espresso, pour-over, French press, AeroPress, Chemex, cold brew, and single-origin beans.
  • Proficient in latte art, milk texturing, and flavor profiling.
  • Strong leadership, team management, and mentoring abilities.
  • Excellent customer service and communication skills.
  • Organizational and multitasking capabilities to manage staff and outlet operations efficiently.
  • Problem-solving and conflict-resolution skills.
  • Inventory management and basic financial oversight.
  • Ability to stay updated on coffee trends, brewing techniques, and menu innovation.
  • Attention to detail, hygiene, and quality control standards.