Head Barista Cum Outlet Incharge
2 weeks ago
Responsibilities
- Prepare and serve high-quality coffee and specialty beverages, maintaining consistency in taste, presentation, and quality.
- Operate and maintain espresso machines, grinders, and other coffee equipment, including milk texturing and latte art.
- Train, mentor, and supervise baristas to ensure adherence to service, beverage, and cleanliness standards.
- Develop and implement standard operating procedures (SOPs) for coffee preparation and outlet operations.
- Oversee daily outlet operations, including staff scheduling, attendance, and performance management.
- Handle customer interactions professionally, resolving complaints and ensuring excellent customer service.
- Manage inventory of coffee beans, milk, syrups, and other barista supplies, placing orders and tracking usage efficiently.
- Ensure cleanliness, hygiene, and compliance with health and safety regulations across the outlet.
- Monitor daily sales, cash handling, and POS reporting, assisting in promotional campaigns and upselling strategies.
- Stay updated on coffee trends, brewing methods, single-origin beans, and seasonal blends to enhance the specialty coffee experience.
- Conduct quality checks on beverages and service to maintain high standards.
- Coordinate with suppliers for new coffee products, equipment maintenance, or operational needs.
- Assist in marketing efforts, including social media promotions or in-store campaigns to attract and retain customers.
- Prepare reports on outlet performance, sales, inventory, and staff performance for senior management.
- Foster a positive work environment, motivate the team, and address staff issues or conflicts promptly.
- Plan and execute seasonal or specialty coffee menu offerings, including tasting sessions or staff training.
Skills
- Expert knowledge of specialty coffee, including espresso, pour-over, French press, AeroPress, Chemex, cold brew, and single-origin beans.
- Proficient in latte art, milk texturing, and flavor profiling.
- Strong leadership, team management, and mentoring abilities.
- Excellent customer service and communication skills.
- Organizational and multitasking capabilities to manage staff and outlet operations efficiently.
- Problem-solving and conflict-resolution skills.
- Inventory management and basic financial oversight.
- Ability to stay updated on coffee trends, brewing techniques, and menu innovation.
- Attention to detail, hygiene, and quality control standards.
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