Call Center Representative

3 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Abu Dhabi Department of Economic Development Full time

This position is an outsource contract for Emirates

Abu Dhabi Department of Economic Development (DED)
, is looking for a professional Call Center Representative. This is an outsourced contractual position for Emirates only, where you will serve as a vital point of contact for the public, businesses, and investors seeking information and support related to DED services.

Key Responsibilities

  • Handle inbound and outbound calls related to DED services such as business licensing, commercial registrations, permits, inspections, and economic initiatives.
  • Provide accurate, timely, and clear information on DED procedures, requirements, and online services
  • Assist callers with navigating DED portals, submitting applications, and checking application status.
  • Log, track, and escalate complex inquiries or complaints through the appropriate DED channels.
  • Maintain detailed and accurate records of all interactions in the designated CRM/system.
  • Follow DED communication guidelines, ensuring adherence to government service standards and data privacy regulations.

Requirements

  • Education:
    Bachelor's Degree
  • Experience:
    Minimum 1–2 years in a call center or customer service role
  • Language Skills:
    Fluency in
    Arabic and English
    (spoken and written) is
    mandatory
    .


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