Service Technician

1 week ago

Dubai, Dubai, United Arab Emirates Agile Consultants Full time

Job Title:
Service Technician

Location:

Dubai

Salary:

AED 3,000 – 4,000 + Overtime

Job Code:

333/001/195

Industry:

Door Manufacturing

Job Brief:

This role is an opportunity for a professional, engaged, and open-minded individual to join a team of dedicated technicians providing a full range of door and automation products and related services. The position involves installation, repair, maintenance, troubleshooting, customer support, and adherence to strict safety and quality standards.

Job Responsibilities:

  • Profoundly interested on a daily basis in selling solutions to end users as part of recommendations to improve product performance.
  • Carry out installations, repairs, planned and preventative maintenance, and other service activities on the full range of products, including both in-house and competitor systems. This requires logical and systematic steps to diagnose any potential or existing faults.
  • Recommend improvements to customers and provide quotations for prospective work such as replacement of wear-and-tear parts, upgrades to enhance functionality, and the benefits of a 24/7 service agreement.
  • Conduct unplanned and proactive visits to known customers to check satisfaction and promote capabilities and services.
  • Work closely with the sales force so that potential sales leads outside of your scope can be captured and managed internally.
  • Complete required training to enhance your product knowledge and stay updated on market developments and competitor offerings.
  • Maintain the company vehicle, stock, and tools in good working order.
  • Handle troubleshooting, accurate reporting, proper detailing of job numbers, travel time, equipment labeling, and completion of door assignments.
  • Read, understand, and strictly comply with Health & Safety requirements.

Job Requirements:

  • Experience: At least 2–3 years in similar roles.
  • Education: Technical degree or high school diploma.
  • Clean driving license; additional operating licenses are beneficial.
  • Education in electrical, mechanical, or hydraulic training is preferred.
  • Ability to lift and carry up to 30–35 kg independently.
  • Responsible, reliable, punctual, and trustworthy.
  • Results-oriented with strong initiative and problem-solving abilities.
  • Eager to learn and develop new technical and sales-related skills.
  • Able to work independently, managing time and workload effectively.
  • Builds good working relationships with co-workers and customers.
  • Ability to work under extensive pressure and deliver efficient results on time.
  • Positive attitude.
  • Informatics knowledge: computer applications such as Word and mailing systems.
  • Good communication skills.
  • Strong listening abilities.
  • Priority setting and time-management skills.

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