Receptionist

1 week ago

Dubai, Dubai, United Arab Emirates Paw Prints Veterinary Clinic Full time

Job Summary:

We are seeking a friendly, organized, and compassionate Receptionist to join our team at Paw Prints Veterinary Clinic. As the first point of contact for pet owners, you will play a vital role in creating a welcoming environment while managing front desk operations efficiently.

Other Key Responsibilities:

  • Greet and welcome clients and their pets upon arrival, ensuring a calm and positive experience.
  • Answer phone calls, respond to emails, and handle inquiries about services, appointments, and general clinic information.
  • Schedule, confirm, and manage appointments (including walk-ins and emergencies) using clinic software.
  • Check-in and check-out patients, update pet and owner records accurately.
  • Process payments, issue invoices, and handle billing inquiries.
  • Maintain a clean and organized reception area and waiting room.
  • Assist with administrative tasks such as filing patient records, sending appointment reminders, and ordering basic supplies.
  • Provide basic information to clients about preventive care, vaccinations, or parasite control (e.g., fleas and worms).
  • Coordinate with veterinarians and support staff on patient flow and urgent cases.
  • Handle sensitive situations with empathy, such as distressed clients or end-of-life discussions.
  • Occasionally assist with light patient handling (e.g., restraining pets for quick checks) or basic care if needed.

Requirements:

  • Previous experience in customer service, reception, or a veterinary/animal care setting is preferred.
  • Excellent communication skills in English (Arabic is a plus).
  • Strong organizational and multitasking abilities to handle a busy clinic environment.
  • Compassion for animals and comfort working around pets.
  • Computer literacy, with quick learning ability for software systems like ezyVet.

Key Requirement:

  • Proficiency or knowledge of ezyVet software (a cloud-based veterinary practice management system used for appointments, patient records, billing, and clinic operations). Training may be provided if needed, but prior experience is highly preferred.

Job Type: Full-time

Pay: AED3, AED4,000.00 per month

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