Guest Relation Agent

1 week ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Rixos Full time

Company Description

Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Guest Experience & Service:

  • Welcome guests upon arrival with warmth, professionalism, and a genuine smile.
  • Conduct personalized check-in and check-out procedures, ensuring efficiency and accuracy.
  • Maintain an updated record of guest preferences and special requests to enhance personalized service.
  • Anticipate guest needs and handle inquiries, complaints, and feedback promptly and professionally.
  • Coordinate with other departments (Housekeeping, Food & Beverage, Concierge, Spa, etc.) to ensure guest satisfaction.
  • Ensure all VIP guests receive special attention, amenities, and recognition throughout their stay.

Communication & Coordination:

  • Maintain effective communication with Front Office, Concierge, and Guest Services teams.
  • Update and communicate guest feedback and preferences to relevant departments.
  • Handle guest correspondence, messages, and special requests (transportation, excursions, dining, etc.).

Administrative & Operational:

  • Record and update guest profiles accurately in the property management system (PMS).
  • Maintain guest history records for repeat and VIP guests.
  • Prepare daily reports on guest arrivals, departures, and special occasions.
  • Assist with room inspections for VIP arrivals and ensure readiness before check-in.

Brand Standards & Presentation:

  • Uphold the resort's image through professional grooming, positive attitude, and brand-appropriate behavior.
  • Ensure compliance with company service standards, health & safety, and data privacy regulations.

Qualifications

Minimum 1–2 years' experience in Guest Relations or Front Office role in a luxury or five-star hotel/resort, preferably within the UAE or GCC.

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