Sales Operations Officer

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Ohana Developments Full time

Job Title (Please Read Carefuly before applying)

Sales Operations Officer – Real Estate Development

Location: Abu Dhabi, UAE

Company: Ohana Real Estate and Development

Employment Type: Full-time

Role Overview

We are seeking a detail-oriented and process-driven Sales Operations Officer to support and control the full sales lifecycle for our real estate developments.

This role is critical in ensuring smooth coordination between Sales, Brokers, Legal, Finance, and CRM, while maintaining accuracy, compliance, and speed across bookings, EOIs, SPAs, and post-sale processes.

Key Responsibilities

Sales & Booking Operations

  • Process and validate EOIs, bookings, and reservations
  • Issue, track, and follow up on Sales & Purchase Agreements (SPAs)
  • Coordinate SPA signing, amendments, cancellations, and re-issuance
  • Maintain accurate unit availability, pricing, and inventory status
  • Ensure booking data accuracy across CRM and ERP systems

Broker & Channel Management

  • Support broker registration, onboarding, and documentation
  • Validate broker deals, commissions, and compliance requirements
  • Coordinate broker lead registration and allocation (where applicable)
  • Act as a liaison between Sales Team and Brokerage Network

CRM & Data Management

  • Maintain clean, updated, and auditable records in CRM systems
  • Generate sales trackers, reports, and dashboards
  • Monitor deal pipeline, aging bookings, and pending SPAs
  • Support CRM data integrity and user compliance

Cross-Functional Coordination

  • Work closely with Sales, Legal, Finance, Collections, and Customer Service
  • Coordinate approvals related to pricing, payment plans, discounts, and exceptions
  • Support launch, pre-launch, and post-launch sales operations activities

Compliance & Documentation

  • Ensure all transactions comply with UAE real-estate regulations
  • Maintain proper documentation for audits and regulatory requirements
  • Follow internal SOPs, approval matrices, and authority levels

Key Requirements

Experience & Education

  • Bachelor's degree in Business Administration, Real Estate, Finance, or related field.
  • 2–5 years of experience in Sales Operations or Real Estate Administration (developer or brokerage)
  • Experience in off-plan and/or ready property sales is highly preferred

Technical Skills

  • Strong knowledge of EOI, SPA, booking, and post-sale processes
  • Hands-on experience with CRM systems (Salesforce "is an Advantage", Oracle, or similar)
  • Strong Excel skills (trackers, reports, reconciliation)
  • Familiarity with UAE real estate regulatory frameworks is an advantage

Core Competencies

  • High attention to detail and data accuracy
  • Strong organizational and time management skills
  • Ability to work under pressure during launches and peak sales periods
  • Excellent communication and stakeholder coordination skills
  • Professional, ethical, and compliance-oriented mindset

Language Skills

  • English is mandatory.
  • Arabic is a strong advantage

Job Type: Full-time

Education:

  • Bachelor's (Required)

Experience:

  • Sales Officer Operations : 4 years (Required)

Language:

  • English (Required)
  • Arabic (Required)

Location:

  • Abu Dhabi (Required)

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