System Support Engineer
2 days ago
Job Summary
We are seeking a
System Support Engineer (L1 & L2)
with a strong
onsite and hands-on focus
to manage day-to-day IT support, escalations, and
practical infrastructure work
across multiple locations. This role requires active field presence, physical installation work, and end-to-end ownership of IT systems and network infrastructure.
Key Responsibilities
• Provide L1 & L2 IT support for all kind of IT End points, Server, Network & end user applications.
• Act as the primary escalation point for technical issues requiring physical intervention.
• Perform hands-on infrastructure work, including Installation , configuration and mounting of POS, Clients, Server and network racks, switches, routers, firewalls and Wi-Fi access points
• LAN cable routing, dressing, and RJ45 termination (crimping),Patch-panel punch-down, labeling, and network point testing
• Manage user accounts, permissions, and security policies under Windows environment.
• Configure Microsoft 365 (Outlook, Exchange, OneDrive, Teams).
• Configure and troubleshoot LAN, VPN, and Wi-Fi networks.
• Manage backup, restore, patching, and recovery activities.
• Perform root cause analysis and implement permanent fixes.
• Liaising with vendors, ISPs, and service providers.
• Maintain proper documentation, follow SOPs defined and I.T asset inventory.
Required Skills
- Strong hands-on experience in
onsite L1 & L2 IT support
roles - Proven practical experience in
network installation, termination, and testing
. - 5 years of IT support experience, preferably in restaurant or retail IT.
- Hands-on experience with Microsoft Navision & LS Retail (Preferred)
- Solid knowledge of
Windows Server & Active Directory
. - Good understanding of
networking fundamentals
(TCP/IP, VLAN, DNS, DHCP, VPN). - Experience working with Fortinet
firewalls and IT security basics
. - Microsoft 365 administration experience.
- Ability to work independently in field and branch environments.
- Good documentation and communication skills.
- Salary Budget is upto 6000 AED
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