System Support Engineer

2 days ago


Dubai, Dubai, United Arab Emirates Staff Connect UAE Full time

Job Summary

We are seeking a
System Support Engineer (L1 & L2)
with a strong
onsite and hands-on focus
to manage day-to-day IT support, escalations, and
practical infrastructure work
across multiple locations. This role requires active field presence, physical installation work, and end-to-end ownership of IT systems and network infrastructure.

Key Responsibilities


• Provide L1 & L2 IT support for all kind of IT End points, Server, Network & end user applications.


• Act as the primary escalation point for technical issues requiring physical intervention.


• Perform hands-on infrastructure work, including Installation , configuration and mounting of POS, Clients, Server and network racks, switches, routers, firewalls and Wi-Fi access points


• LAN cable routing, dressing, and RJ45 termination (crimping),Patch-panel punch-down, labeling, and network point testing


• Manage user accounts, permissions, and security policies under Windows environment.


• Configure Microsoft 365 (Outlook, Exchange, OneDrive, Teams).


• Configure and troubleshoot LAN, VPN, and Wi-Fi networks.


• Manage backup, restore, patching, and recovery activities.


• Perform root cause analysis and implement permanent fixes.


• Liaising with vendors, ISPs, and service providers.


• Maintain proper documentation, follow SOPs defined and I.T asset inventory.

Required Skills

  • Strong hands-on experience in
    onsite L1 & L2 IT support
    roles
  • Proven practical experience in
    network installation, termination, and testing
    .
  • 5 years of IT support experience, preferably in restaurant or retail IT.
  • Hands-on experience with Microsoft Navision & LS Retail (Preferred)
  • Solid knowledge of
    Windows Server & Active Directory
    .
  • Good understanding of
    networking fundamentals
    (TCP/IP, VLAN, DNS, DHCP, VPN).
  • Experience working with Fortinet
    firewalls and IT security basics
    .
  • Microsoft 365 administration experience.
  • Ability to work independently in field and branch environments.
  • Good documentation and communication skills.
  • Salary Budget is upto 6000 AED


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