IT Supervisor

Company Description
Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary.

Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais.

Job Description

• Provide troubleshooting assistance for PCs, servers, and other IT-related issues for end-users across the hotel.
• Conduct routine system health checks and capacity studies to ensure optimal performance of servers and network infrastructure.
• Be knowledgeable of hotel fire, life safety, and emergency procedures, ensuring all IT operations are in line with safety protocols.
• Install, test, and configure new workstations, peripheral equipment, and software, assisting with PC setup, IT systems, and user access during onboarding.
• Troubleshoot and resolve in-house guest IT issues, ensuring smooth access to internet and other digital services.
• Support, manage, and administer Windows Servers, ensuring they run efficiently.
• Proven experience in Hotel IT support and systems administration.
• Strong troubleshooting skills, especially with Windows-based environments.
• Knowledge of network infrastructure, server management, and database backup practices.
• Ability to assist with onboarding and IT setup for new employees and users.
• Understanding of hotel operations and technology integration.
• Ability to work under pressure and maintain service standards.
• Attention to detail and proactive approach to resolving IT issues.
• Ability to stay organized and manage multiple tasks simultaneously.
• Attend all briefings, meetings, and training sessions as assigned by hotel management.
• Maintain a high standard of personal appearance and hygiene at all times, representing the hotel's professional image.

Qualifications

• Bachelor's degree in Information Technology or related field, or relevant certifications.
• Preferable prerequisite is 02-03 years' experience in hotel business.
• Knowledge in computer Hardware, Software, Data Base, and Networking.
• Good communication skills
• Well experienced in systems design, analysis and project implementation, central reservation system, back office modules and interfaces.
• Proactive and customer-oriented professional.