Customer Service Representative

5 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Al Insaf Facilities Management Services LLC Full time 1,000 - 2,500 per year

We are seeking a motivated and organized Office Coordinator/Customer Service Representative to join our team. This dual-role position involves handling customer inquiries, coordinating office operations, and ensuring efficient communication between clients and our service teams.

Key Responsibilities:

  • Answer incoming calls and respond to customer inquiries regarding cleaning and maintenance services.
  • Provide accurate information about services, pricing, and availability.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Schedule appointments and coordinate service requests with cleaning and maintenance teams.
  • Maintain an organized calendar to manage appointments and follow-ups.
  • Assist with daily office operations, including data entry, filing, and document management.
  • Communicate effectively with clients, service teams, and management to ensure smooth operations.
  • Handle correspondence and maintain professional relationships with clients.
  • Previous experience in a call center or customer service role preferred.
  • Strong organizational skills and ability to multitask.
  • Proficient in Microsoft Office Suite, Emails enquiries and preparing quotation.
  • Ability to work independently and as part of a team.

Job Type: Full-time

Pay: AED1, AED2,500.00 per month



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