Customer Care Representative

2 days ago

Dubai, United Arab Emirates Siemens Industrial LLC Full time

Siemens Digital Industries is a leading innovator in automation and digitalization. Our mission is to support customers in leveraging growth, profit opportunities and ecological footprint in the discrete and process industries. Our Digital Enterprise portfolio integrates virtual and real worlds - with a unique end-to-end portfolio and Digital Twins across the entire value chain. It focuses on the needs of specific verticals. We continually expand our Digital Enterprise portfolio to include ground breaking technologies and offer industry-specific end-to-end solutions for companies of all sizes.
- Join our
- **Digital Industries** as the
- **Customer Care Representative **and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.

**Your Role - Challenging And Future-Oriented**

Core function
- First line of contact for customer problems and leads providing the complete Siemens portfolio to customers (including contracts and retrofits)
- What are my responsibilities?
- Responsible for Mailbox, answering customer calls and other standard duties of a Customer care representative.
- Handle complete after sales offering and execution for the portfolios of spare parts, repair, returns, field services and contracts.
- Act as backup for colleagues in case of absence
- Responsible for Hit Rates targets
- Close interaction with fellow Customer Service and Industry colleagues to sustainably grow the business
- Support the global customer satisfaction survey
- Contribute to improve interfaces and process in alignment with Business Manager and other stakeholders

**What do I need to qualify for this job?**
- University Degree with background in Engineering or Industrial Engineering
- Minimum 2 years experience of working in an Industrial Customer Care environment.
- Past experience of industrial automation and drives environment.

What do I need to know?
- Exposure to a multicultural environment during studies or previous work experience
- A strong self-learner with high drive and commitment and the willingness to go the extra mile.
- Ability to work under pressure and to meet tight deadlines
- Strong IT skills with good experience on Office 365

**What else do you need to know?**
- As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.

**Organization**: Digital Industries

**Company**: Siemens Industrial LLC

**Experience Level**: Early Professional

**Job Type**: Full-time

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