Door Attendant

4 days ago

Ras alKhaimah, United Arab Emirates SO Full time

**Company Description**
SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals - you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

As a **Door Attendant** at **SO/ Ras Al Khaimah, part of the All-Inclusive Collection**, you will be the first point of contact for arriving and departing guests. You will provide a warm, professional welcome, assist with luggage, and ensure a safe, efficient, and stylish experience that reflects the playful and dynamic SO/ brand identity.

**Key Responsibilities**:

- Greet guests warmly upon arrival and departure, offering assistance with luggage and escorting when necessary.
- Open and close vehicle doors for guests and ensure safe and courteous transportation service.
- Maintain the entrance, driveway, and lobby area clean, organized, and visually appealing at all times.
- Assist guests with directions, luggage handling, and any special requests, escalating issues to the Bell Captain or Guest Services team as needed.
- Coordinate with valet, bell, and front office teams to ensure seamless guest arrivals and departures.
- Monitor safety and security of guests, vehicles, and property in the entrance and driveway area.
- Respond promptly to guest inquiries with accurate information regarding hotel facilities, services, and local attractions.
- Uphold professional appearance, grooming standards, and SO/ brand service expectations at all times.
- Follow health, safety, and hygiene guidelines consistently.
- Assist with lost and found items, reporting any issues to the Guest Services Manager.
- Support other departments as needed to enhance the overall guest experience.

**Qualifications**
- Previous experience in guest services, door, or valet roles in luxury hotels or resorts preferred.
- Excellent interpersonal, communication, and customer service skills.
- Professional, approachable, and confident demeanor.
- Physical ability to stand for extended periods, assist with luggage, and handle vehicles safely.
- Knowledge of hotel facilities and local area is an advantage.
- Ability to work flexible hours, including weekends and holidays, as required.
- Fluency in English; additional languages are a plus.
- Strong attention to detail, safety awareness, and ability to multitask in a fast-paced environment.

**Additional Information**
What awaits you...
- The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
- The ability to challenge the norm and work in an environment that is both creative and rewarding.
- Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
- A competitive package and plenty of development opportunities.

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