IT Operations Assistant

**Job Summary**

**Key Responsibilities**

**IT Systems & Network Support**
- **Network, Router & Switch Configuration**: Assist in the setup, configuration, support, and maintenance of **routers, network switches, LAN/WAN** infrastructure, and firewall devices.
- **Telephone Systems**: Support the installation, configuration, and troubleshooting of **VoIP and traditional telephone systems**.
- **CCTV & Security Systems**: Assist in the installation, maintenance, and troubleshooting of **CCTV systems and security devices**.
- **Printer & Scanner Support**: Provide maintenance and technical support for **printers, scanners, and other peripheral devices**.

**Cloud & Application Management**
- **Microsoft Office 365 & Tenant Management**: Deliver comprehensive support for **Office 365 services, including tenant ID management**.
- **Dynamics 365 Support**: Assist with the **implementation, configuration, and ongoing support of Dynamics 365 projects**.
- **Active Directory & Group Policy**: Support the **administration, maintenance, and management of Active Directory servers and Group Policies**.

**Web & E-commerce**
- **Website & E-commerce Design**: Contribute to the **design, development, and maintenance of the company website and e-commerce platforms**.

**Cybersecurity & Antivirus**
- **Cybersecurity Initiatives**: Support **cybersecurity efforts including monitoring, threat assessment, and the implementation of security measures**.
- **Antivirus Implementation**: Assist in the **installation, configuration, and maintenance of antivirus solutions**.

**IT Procurement & Process Improvement**
- **Procurement & Installation**: Aid in the **procurement, installation, and configuration of IT systems and equipment**.
- **Internal Process Review**: Participate in **reviewing and enhancing internal IT processes** to improve operational efficiency.
- **Documentation**: Maintain **accurate records of IT assets, configurations, purchase orders, and maintenance logs**.

**Backup Management**
- **Data Backup**: Perform **daily, weekly, monthly, and early backup processes** to ensure data integrity and security.

**Qualifications & Skills**

**Education**:

- **Diploma or Degree in Information Technology, Computer Science, or a related field.**

**Technical Expertise**:

- **Strong knowledge of routers, network switches, LAN/WAN networks, and TCP/IP protocols.**:

- **Experience in configuring and troubleshooting VoIP and telephone systems.**:

- **Familiarity with CCTV system setup and security device maintenance.**:

- **Experience with website design, e-commerce platforms, and database administration.**:

- **Proficiency in Microsoft Office 365, including tenant management and related cloud services.**:

- **Exposure to Dynamics 365 project implementation and support.**:

- **Understanding of Active Directory and Group Policy management.**

**Cybersecurity**:

- **Basic understanding of cybersecurity best practices and antivirus solutions.**

**Soft Skills**:

- **Excellent troubleshooting, communication, and organizational skills.**:

- **Ability to work under pressure and manage multiple tasks efficiently.**

**Certifications (Preferred but not mandatory)**:

- **Cisco (CCNA/CCNP) or Microsoft (MCP/MCSE) certifications are a plus.**

**Additional Responsibilities**
- Perform **routine IT maintenance tasks** on a daily, weekly, and monthly basis.
- Ensure **consistent backup operations**, including early backups as required.
- Collaborate with team members and **cross-functional departments** to ensure smooth IT operations.
- Provide **timely and effective technical support** to staff across the organization.
- Stay updated on **emerging technologies and best practices** to continuously improve IT services.

**Education**:

- Bachelor's (required)

**Experience**:

- IT Support: 2 years (required)

Application Deadline: 01/03/2025