Spa Manager

4 days ago

Abu Dhabi, United Arab Emirates SPA In The Palm Jumeirah Full time

Manage the day to day operations of the Spa and Fitness including ensuring the highest standards are adhered to and that guest experience exceeds expectations

RESPONSIBILITIES:

- Maintain complete knowledge of and comply with Abu Dhabi departmental policies, service procedures and standards.
- Be aware of all products/services that are offered at Spa,
- Demonstrate a high level of product knowledge and job skills, showing enthusiasm to always increase this knowledge and that of your staff.
- Project and maintain acceptable payroll commitment.
- Use financial plans for spotting trends, measuring productivity and monitoring progress.
- Prepare and interprets all financial reports and annual budgets for all departments within the spa, and provide expertise on revenue and expenditure; reviews and analyses the monthly to ensure budgets and opportunities are exceed and costs are controlled.
- Develops and contributes to the strategic planning of the department, work with Sales and Marketing to promote and sell customized spa programs to difference market group needs; create and lead the implementation of a yearly marketing plan.
- Submit monthly report requirements, including business reports and treatment audits.
- Recruits, supervises and trains Spa associates.
- Maintain thorough knowledge of competitors, including location, product offering, pricing, promotion and sales techniques
- Control ongoing service and product margin analysis to ensure profitability.
- Implement opportunities for managing operational costs and boosting the bottom line
- Develop procedures for accurate inventory control and monitoring.
- Implement full spa product and service purchasing standards and ensure compliance.
- Administer staff and client scheduling for maximum revenue generation and profitability.
- Develop Spa marketing strategy and ensure a consistent image is being portrayed.
- Be proactive in developing publicity opportunities and effectively dealing with media.
- Develop and maintain gracious and efficient front desk procedures.

QUALIFICATIONS:

- Experience: Minimum 3 years’ relevant experience leading the Spa department, in international 5-star hotel is preferred
- General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with mínimal supervision; maintain confidentiality of guest information and pertinent hotel data.
- Technical Skills: Knowledge of Spa Operation management and Spa products; ability to satisfactorily communicate in English with guests, management and co-workers to their understanding; ability to provide legible communication; ability to manage payroll; ability to keep control of the budget; ability to train and develop the Spa departments; ability to motivate the staff and developing incentive programs to improve their productivity.
- Language: Required to speak, read and write English, with fluency in other languages preferred.

**Salary**: From AED10,000.00 per month

**Experience**:

- Customer service: 1 year (preferred)

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