Back Office\ Operation Support Executive

6 days ago

Dubai, United Arab Emirates IBT: Empowering Your Business with Technology Full time

Back Office / Operations Support Executive:
Minimum one (1) year experience.
- Strong written and spoken communication skills.
- Experience in insurance background will be an added advantage.
- Should be able to start on immediate basis.
- Answering calls from customers professionally and responding to customer inquiries and complaints.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Handling and resolving customer complaints on offered services.
- Place new orders as & when needed.
- Follow call script & etiquette.
- Providing information on the services offered.
- Escalating inquiries to respective departments or supervisor as & when needed.
- Taking part in training and other learning opportunities to expand knowledge.
- Adhering to all company policies and procedures.
- Job location in Sharjah, U.A.E.

**Job Types**: Full-time, Permanent

**Salary**: AED3,000.00 per month

Application Question(s):

- If selected, can you join immediately?
- Will you be able to reliably commute or relocate to Sharjah?

**Experience**:

- back office operations: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

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