Butler Coordinator

6 days ago

Dubai, United Arab Emirates RAFFLES Full time

**Company Description**
A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style.
**Job Description** POSITION DESCRIPTION**

**Position **:Butler Coordinator***

**Department**: Butler Service***

**Reports to** : Head Butler/ Senior Butler

**PURPOSE OF POSITION**

To provide supportive administrative assistance to the Butler Service Department

**KEY ROLES & RESPONSIBILITIES**
- Ensures the accurate processing of all information pertaining to the Butler Service Dept. in order to maintain agreed standards and to achieve guest satisfaction
- Receives, records, and distributes various reports via the _Opera_ system
- Receives, records, and transmits guest requests accurately to the team at all times
- Maintains and update administrative data
- Maintains key control & track sheet
- Maintains working area and equipment in a proper state of cleanliness and repair
- Handle guest complaints; delegates immediately & reports to Shift In-charge
- Complies with hotel’s health, safety and hygiene policies and adheres to conduct, personnel grooming and hygiene standards
- Attends meetings and training sessions as required
- Has an awareness of all positions in the Butler service dept. including their job functions
- Adheres to Housekeeping/ Butler’s standards and procedures and enforces the same
- Maintains good relations with all staff and other interfacing departments, in particular Front Office, Housekeeping, Engineering, In room dining, Kitchen and Laundry
- Ensures smooth handover of daily activities to next shift
- Is fully aware of Raffles Standards
- Performs related duties and special projects assigned

Occupational Health and Safety Responsibilities
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements

**PERSONAL ATTRIBUTES**
- Ability to work cohesively with co-workers and managers as part of a team
- Understanding and ability to work in a multi-cultural environment
- Excellent reading, writing and oral proficiency in English
- Good communication and guest contact skills
- Must be well-presented and professionally groomed at all times
- Strong interpersonal skills and attention to detail

**Qualifications** QUALIFICATIONS**
- Post Secondary education, preferably with professional qualifications in Secretarial skills

**EXPERIENCE**
- Minimum two year’s experience in the similar position

**Additional Information**
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates

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