Sales Co-ordinator

5 days ago

Abu Dhabi, United Arab Emirates Property Shop Investment LLC – Abu Dhabi Full time

**PRIMARY PURPOSE**
- Sales Coordinator/Lead Owner is a crucial position for the success of the Interact involvements with Sales.
- Manage day-to-day operational work and team management along with the performance of the Sales Agents.
- This role identifies the on-the-job upskilling measurements in line with unique customers’ journey.
- Passionate about helping people learn and grow their careers, the Lead Owner Officer will excel at identifying the current and future skills required for the Sales Agents.

**RESPONSIBILITIES**
- Work closely with the Sales team leader, motivating and coaching the Sales Agents.
- Hosting 1-2-1’s and team meetings
- Keeping up to date with business development and new product lines
- **Fluent in English & Arabic (both spoken and written).**:

- **Experience in tele-sales / customer service.**:

- **Familiarity with CRM software to manage client interactions is a must.**:

- **Strong communication skills and ability to build rapport with clients.**:

- Lead and inspire a team of sales-oriented agents to deliver excellent levels of individual/team performance and customer satisfaction
- Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture
- Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team
- Work with the management team to identify and deliver positive change and business efficiencies
- Connect with potential clients through inbound and outbound calls.
- Provide excellent customer service by addressing inquiries and offering tailored solutions.
- Maintain up-to-date client data and track interactions using CRM software.
- Ensure smooth communication between clients and our teams, following up as needed.

**Skills and Competencies**:

- Minimum of 2 years’ experience within a customer Service as a Team Leader
- Experience within customer services
- Excellent leadership, coaching and communication skills
- Strong coaching and people-development skills through call listening, quality feedback, etc.
- Ability to deal with demanding customers and escalations

Pay: AED4,000.00 per month

Application Question(s):

- Do you have expertise using CRM Software?

**Language**:

- Fluent English (required)
- Arabic (required)

**Location**:

- Abu Dhabi (required)

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