Pre-approval Officer, Healthhub, Dubai Festival City

**Job Requisition ID**:172484

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Are you passionate about supporting patient care and ensuring seamless healthcare operations**

HealthHub Clinics by Al-Futtaim is seeking a detail-oriented and proactive **Pre-Approval Officer** to join our Healthcare RCM Approval Unit in Dubai Festival City.

As a Pre-Approval Officer, you will play a critical role in reviewing and submitting insurance pre-approvals, coordinating with clinical and administrative teams, and ensuring compliance with regulatory and payer requirements. Your work will directly impact revenue cycle efficiency and patient experience.

**Key Responsibilities**:

- Review assigned claim forms and submit pre-approvals to insurance companies with 100% accuracy
- Communicate with departments to obtain missing documents or additional information
- Perform quantitative and qualitative analysis of patient records for compliance and completeness
- Identify documentation deficiencies and ensure corrections are made
- Use historical denial trends to prevent repeat denials and improve first-round approval rates
- Coordinate with coding teams, physicians, and other stakeholders to resolve insurance rejections and minimize revenue loss
- Maintain accurate monthly data of claims submissions and analyze financial data to identify defaulting payors and mitigate financial risks
- Educate billing/approval teams and collaborate with CDI teams to enhance claims documentation and process flow

**Who You Are**:

- Certified professional coding certificate from a reputed institution (mandatory)
- Certified medical/paramedical certificate preferred
- Minimum 3+ years’ experience in a similar role, with a strong medical background and experience in claims reconciliation
- Fluent in English; Arabic is a plus
- Strong negotiation, analytical, and decision-making skills
- Excellent presentation and communication abilities
- Adaptable and collaborative in a fast-paced clinical environment
- Able to work under pressure and achieve target

**Why Pre-Approval Officers Choose Us**:

- **5-Day Work Week**: Designed for balance and flexibility
- **High Earning Potential**: Competitive salary plus attractive bonus structure
- **Modern Workspaces**: Advanced healthcare technology and digital tools
- **Prime Location**: Dubai Festival City, with easy access and amenities
- **Team-Based Collaboration**: Work closely with physicians, coders, and administrative teams
- **Comprehensive Benefits**: Health & life insurance, generous leave, and professional development
- **Smart, Patient-Centered Care**: We Hear You - your work directly impacts patient experience and operational excellence

**Minimum Qualifications & Knowledge**:

- Bachelor’s Degree or Diploma in a relevant field (medical, paramedical, or coding)
- Certified professional coding certificate (mandatory)
- Advanced IT proficiency
- BLS Certification (preferred)

**Why Join Us?**:
At HealthHub Clinics, you’ll be part of a forward-thinking team dedicated to making a difference in patient care. We offer a supportive environment, opportunities for professional growth, and the chance to shape the patient experience in one of Dubai’s leading healthcare networks.

**About Al-Futtaim Healthcare**

**We Hear Your Ambition.**
For over 90 years, the Al-Futtaim Group has been bringing the world’s leading brands of lifestyle watches, cars, home furnishings and fashion to the UAE. The Group has now introduced a whole new way of holistic healthcare through HealthHub Clinics by Al-Futtaim, its multi-speciality chain of more than 20 clinics in Dubai with over 25 specialties offering the right combination of advanced diagnostics, proven medical expertise and specialised services.
What gives our clinics an edge is that as a part of the Al-Futtaim Group, you can expect world-class quality standards, with access to the best medical services and facilities within a healing environment. It’s a new way of healthcare that’s designed to meet a patient’s needs with a complete range of smart healthcare solutions. As testimony to this, only recently, we’ve earned a rare mile