Head Barista

2 weeks ago

Abu Dhabi, United Arab Emirates Vertical Cafe LLC Full time

Offer a selection of creative non-alcoholic drinks, coffee, espresso, blended coffee, teas and be able to garnish all drinks as per the given standards and explain their characteristics.
- Support the outlet manager when required to train colleagues in accordance with the applicable standards and policies
- Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to the guests.
- If necessary be able to personally interact and recommend suitable drinks for guest.
- Handle effectively any kind of customer complaints being verbal or written and report to managers without fail.
- Set up daily bar counter and ensure that mise en place and any other required ingredients and equipment are prepared in order to work as efficient as possible.
- Assure that all beverages, such as coffee, teas in good order to be served.
- Assist the Restaurant/Outlet Manager to create new blended drinks for promotional activity and new menus.
- Check the inventory daily before each shift to assure correct amounts are stocked up to avoid running out of stock during service periods.
- Assist in carrying out monthly inventories
- Carry out periodic deep cleaning of all related areas including storage facilities and fridges.
- Operate the required steps on the point of sales system in order to process food and beverage orders.
- If requested being able to carry out cashiering and daily cash and credit collections.
- Any other reasonable tasks as assigned by the outlet manager including assisting other outlets.
- Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
- Ensure customer satisfaction from arrival to departure.
- Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.
- Report guest’s preference to superiors and act upon them whenever known.

**Skills & Qualifications**
- High School qualification or equivalent is preferred.
- 3 years’ experience as Bartender in a high-end bar with highest levels of service is preferred.
- Verbal and written communication skills in English.
- Ability to understand guest needs and to deliver superior customer service.
- Ability to work long hours with a strong focus on operational excellence.
- Familiar with restaurant point of sales and cashiering procedures is preferred.
- Ability to prepare and suggest classic and innovative beverages.
- Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues
- Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
- Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs

Pay: AED3,000.00 - AED3,200.00 per month

**Experience**:

- barista: 3 years (preferred)

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