Hostess/waitress (Arabic / Russian)

Provide a warm and friendly welcome, leading guests and seating them at their table.
- Take telephone bookings and maintain a clear and organized reservations system.
- Maintain cleanliness of hostess station and surrounding areas, as well as of all menus.
- Correct preparation of all necessary operational materials.
- Effectively control guest flow in the restaurant ensuring maximum turnover.
- Maintain and update guest database on a daily basis
- Perform all opening, closing and side duties and fill out the required checklists.
- To ensure full knowledge and understanding of LQA and Hotel Standards and to implement them in all interactions whilst working to maximum efficiency to ensure a smooth operation, guest satisfaction and Service Excellence.
- Must have strong F&B and menu knowledge in order to describe the dishes and advice our guests accordingly through actively studying the menus and taking part in trainings and monthly quizzes.
- To have a strong understanding of all allergens and dietary requirements and follow the SOP for guest allergies strictly.
- Must follow all processes and SOP’s strictly and efficiently as instructed by the Assistant Outlet Manager/ Restaurant Manager or Asst. F & B Manager.
- To undertake service training lead by the outlet Trainer/Leader to ensure full capability in understanding and executing service standards.
- Address all guests by name to create a personalized service and adhere to the SNH Culture and standards.
- Recognize and acknowledge all our regular and VIP guests and their preferences.
- Update the Outlet Leader and Colleagues during briefings and service on guest’s preferences and update any new preferences in Opera for in House guests and on the given external booking system for Patrons.
- Follow the process of escalation by immediately reporting any complaints, incidents, guest issues or any other challenges to the Outlet Leader to ensure an efficient solution is found.
- Where needed to make/maintain all food/beverage labels for daily rotations of the buffet and working closely with the culinary team to update changes, including last minute requests for the buffet.
- To ensure that all reports related to the outlet are well maintained and completed as per schedule and in a timely manner.
- Maintain good working relationship with own colleagues, and all other departments.
- Learn safety, sanitation and hygiene policies.
- Ensure the restaurant is ready to receive guests prior to opening and that both Service Team and tables are ready in line with opening standards.
- Carry out any other duties as and when assigned by the Outlet Leader/Management of the Hotel.
- Support fellow colleagues within the Outlet where and when required in order to ensure a seamless experience for our guests and colleagues alike be it in the Outlet sections, Back Area etc. while ensuring that your duties are completed to the highest level and standard.
- Support the Team to conduct daily/weekly/monthly equipment
- Actively contribute to strong communication within the team, both verbally and in the team WhatsApp group.
- Maintain complete knowledge of all F&B services, outlets and other hotel services in order to advise all guests accordingly.
- Ensure that outlet logbooks, files, tracking sheets and other financial reports are being kept up to date to ensure accurate tracking is followed at all times.
- Assist other Food & Beverage Outlets in their operations within peak times when needed

Ability to commute/relocate:

- Sharjah: Reliably commute or willing to relocate with an employer-provided relocation package (required)