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Customer Service Coordinator

3 weeks ago

Al Qusais, United Arab Emirates Royal Truck Transport LLC Full time

**Responsibilities**
- Overseeing Customer Service Representativesand other team members
- Ensuring that the team members adhere to the company guidelines and policies at all times
- Providing the clients with product and service knowledge
- Identifying and resolving any urgent customer service queries
- Providing regular training sessions and workshops to the team members
- Developing and implementing monthly/yearly departmental goals
- Maintaining and updating client database
- Ensuring that follow-up and promotional calls are being made on time
- Addressing any customer queries in a professional and timely manner
- Coordinating with the Marketing department to create promotional events and campaigns

**Requirements**:

- Bachelor's degree in Business Administration, Business Management, or a related field
- 2-3 years of experience as a Customer Service Coordinator, Customer Service Consultant, Customer Service Representative or a similar role in the Customer Service department
- Excellent written and verbal communication skills
- Knowledge of the industry norms and practices
- Good time management and organizational skills
- Strong analytical and problem-solving abilities

Pay: From AED2,000.00 per month

Ability to commute/relocate:

- Al Qusais: Reliably commute or planning to relocate before starting work (required)