Coordinator - Vip Patients

2 weeks ago

Sharjah, United Arab Emirates NMC Healthcare Full time

Coordinates exceptionally friendly, professional and efficient reception, registration, and account settlement for all VIP guests.
- Oversees the satisfaction of all guest requests and the resolution of all complaints received by any VIP.
- Inspects all VIP rooms daily to determine any specific Housekeeping or Engineering deficiencies, coordinates attention to the completion of these specific deficiencies.
- Interacts frequently with VIP guests to aid and ensure guest satisfaction.
- Ensures the daily replenishing of amenities through Housekeeping and Rooms Service teams.
- Coordinates with other departments' e. g. Insurance, finance, nursing, etc. to ensure that the client's journey is smooth and efficient.
- Exemplifies the company's vision, mission, and values.
- Ensures that client & employee confidentiality is always maintained.
- Works at maintaining a good rapport and cooperative working relationship with physicians, departments, and staff.
- Represents the organization in a positive and professional manner.

Ensures compliance with all policies and procedures regarding operations.

Responsible for coordinating the provision of world-class VIP services to guests. Directs the exceptionally friendly, professional, and efficient welcoming of all VIP guests. Ensures prompt and
complete satisfaction of guest requests in a professional and timely manner as well as resolution of any guest complaints.

Bachelor’s Degree

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