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Account Assistant and Sales Back-office Support

3 weeks ago

Al Quoz, United Arab Emirates Eclat Smart Technical Services LLC Full time

ob Overview: As an Account Assistant and Sales Back-Office Support with CRM Experience, you will play a vital role in providing administrative support to the sales team while leveraging CRM tools to enhance customer relationship management. Your responsibilities will include managing customer accounts, assisting with sales operations, and utilizing CRM software to streamline processes, track interactions, and optimize sales efficiency.

Key Responsibilities:
1.⁠ ⁠CRM Management:

- Utilize CRM software (e.g., Salesforce, HubSpot, Zoho CRM) to manage customer data, track interactions, and monitor sales activities.
- Ensure accurate and up-to-date information in the CRM system, including customer profiles, contact details, and sales pipelines.
- Customize CRM workflows and dashboards to align with sales processes and business objectives.

2.⁠ ⁠Customer Account Management:

- Assist in managing customer accounts, including account setup, maintenance, and updates.
- Monitor customer inquiries, requests, and feedback through the CRM system and ensure timely responses.
- Collaborate with the sales team to identify upselling and cross-selling opportunities based on customer profiles and purchase history.

3.⁠ ⁠Sales Support:

- Provide administrative support to the sales team, including order processing, quotation preparation, and contract management.
- Assist in preparing sales reports, forecasts, and presentations using CRM data and analytics.
- Coordinate with internal departments (e.g., finance, logistics) to ensure seamless execution of sales transactions and customer orders.

4.⁠ ⁠Data Analysis and Reporting:

- Extract and analyze data from the CRM system to generate insights into sales performance, customer behavior, and market trends.
- Create regular reports and dashboards to communicate key metrics, KPIs, and actionable recommendations to stakeholders.
- Identify opportunities for process improvement and CRM optimization to enhance sales efficiency and effectiveness.

5.⁠ ⁠Training and Support:

- Provide training and support to sales team members on CRM usage, best practices, and functionalities.
- Serve as a CRM expert within the organization, offering guidance and assistance to users as needed.
- Stay updated on CRM trends, features, and updates to maximize the benefits of the system for sales operations.

Qualifications and Skills:

- ⁠ ⁠Previous experience in a similar role with CRM administration and sales support responsibilities.
- ⁠ ⁠Proficiency in CRM software such as Salesforce, HubSpot, or Zoho CRM.
- ⁠ ⁠Strong organizational skills and attention to detail.
- ⁠ ⁠Excellent communication and interpersonal abilities.
- ⁠ ⁠Analytical mindset with the ability to interpret data and generate actionable insights.
- ⁠ ⁠Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
- ⁠ ⁠Bachelor's degree in business administration, marketing, or related field is a plus.

Pay: AED4,000.00 - AED6,000.00 per month

**Experience**:

- administrative assistant: 4 years (preferred)

**Language**:

- English (preferred)