Inside Sales Representative, Security Systems

2 weeks ago

Al Quoz, United Arab Emirates Johnson Controls Full time

**What you will do**

Inside Sales Specialist (ISS)is the key role reporting to Service Excellence Manager - MEA. The Inside Sales Specialist will be based in Dubai and support the UAE customers by identifying the requirements from Field Operations, direct interaction with the customer, and offering standard and specific solutions and services. This in order to retain customers and enhance opportunities and their success ratio.

The ISS collaborates with Outside Sales, Field Operations, Customer representatives, and technical services resources to ensure proposals include technical solutions that accurately address customer needs, adhering to JCI’s standards and specifications.

**How you will do it**
As an ISS, you will be the key point of contact for clients to answer queries and provide basic technical advice and information on new product introductions and modifications. You will handle Security (Service) system inquiries, follow up with the customers, build and maintain good relationships through Wholesale Distributors at all levels, and coordinate new and repeat sales to ensure 100% customer satisfaction and account retention.

You will chip in to sales efficiency by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
**What we look for**
**Required**
- Bachelor’s degree in mechanical/electrical engineering or equivalent
- 3 Years minimum experience in sales/estimation in the Security and Building Technology Industry
- Track record of over-achieving goals
- Proven ability to influence account decision-makers at key levels
- Strong phone presence and experience dialing dozens of calls (20 on average) per day
- Experience working with a CRM database
- Ability to rapidly build knowledge of Johnson Control’s product lines

Preferred
- Proficient Arabic Speaker

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