Operations Supervisor

1 week ago

Dubai, United Arab Emirates Jeebly LLC Full time

**Job Description: Operations Supervisor - Dark Store**

**Role Overview**

**Key Responsibilities**

**Daily Operations Management**:

- Supervise and coordinate all dark store activities, including inbound shipments, inventory management, picking, packaging, and dispatch.
- Ensure all orders are processed accurately and dispatched on time to meet customer service level agreements (SLAs).

**Inbound and Inventory Control**:

- Oversee the receipt and storage of inbound stock, ensuring accurate inventory updates and proper organization.
- Conduct regular cycle counts and stock audits to maintain inventory accuracy and minimize discrepancies.

**Order Fulfillment**:

- Supervise the picking and packaging processes, ensuring orders are prepared according to quality and accuracy standards.
- Monitor workflow efficiency and address bottlenecks promptly to maintain operational speed and quality.

**Team Leadership**:

- Manage and guide dark store staff, including pickers, packers, and warehouse assistants.
- Conduct daily briefings to align the team on operational priorities, safety protocols, and performance goals.
- Provide training and coaching to ensure high team productivity and adherence to SOPs.

**Operational Efficiency and Problem-Solving**:

- Identify opportunities to improve operational workflows and implement best practices.
- Resolve operational issues, such as stock discrepancies or order errors, in a timely and efficient manner.

**Safety and Compliance**:

- Ensure the dark store complies with all safety and hygiene standards.
- Conduct regular safety checks and enforce the use of proper equipment and procedures to maintain a safe working environment.

**Reporting and Communication**:

- Prepare and share daily reports on operational KPIs, including order accuracy, inventory levels, and dispatch performance.
- Communicate effectively with the Operations Manager and other stakeholders to provide updates and resolve escalations.

**Qualifications and Skills**:

- Bachelor’s degree or diploma in Supply Chain, Business, or a related field (preferred).
- 2+ years of experience in warehouse, retail, or e-commerce operations.
- Strong understanding of inventory management, order fulfillment, and dispatch processes.
- Excellent leadership and people management skills.
- Proficiency in warehouse management systems (WMS) and basic reporting tools.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and manage multiple priorities.

**What We Offer**:

- A supportive and collaborative work environment in a rapidly growing industry.
- Competitive salary and benefits package.
- Opportunities for career progression and skill development.

If you have a passion for operational excellence and enjoy leading teams to deliver high-quality results, we’d love to have you join our team

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