Customer Service Representative

Sofia Garments is a fast growing apparel and uniform manufacturer with an office in Dubai and factory in Ajman and are looking for a competitive E-commerce and Customer Success Executive with 3+ years experience in the garments and merchandising industry to develop field sales strategies and source new clients from the UAE and abroad

**Job Summary/Responsibilities**
- Continually strive to increase client satisfaction, success and customer service while ensuring clients have a positive experience with Informa at every touch point.
- Oversee chat support and ensure order delivery at the highest standards and within deadline.
- Liaise with internal and external stakeholders to manage campaign delivery as well as work with different teams to find delivery solutions.
- Working with internal stakeholders and collate information to support proposals and insights.
- Develop and maintain customer relationships with key customers.
- Grow and expand the client relationship through an exceptional client experience and by connecting your clients’ business strategies to Informa Markets’.
- Act as a trusted advisor to key customer stakeholders and executive sponsors to drive product adoption and ensure they achieve full business value and return on investment.
- Producing large and small documentation/guidelines for all package sizes so sponsors are aware of exactly what they are getting, when it’s being delivered and what the requirements are from their side.
- Oversee onsite management and execution of all programs and projects, whether personally or through a team of temporary staff.
- Manage as and when needed a team of temporary or support staff for the event.
- Monitor campaign performance during execution and raise red flags if something is not right. Have ideas and possible solutions handy to tackle the challenge efficiently.
- Communicate, communicate, communicate.

**Qualifications**:
**Qualities needed for the role**
- Proven experience in client success management, project management, sales, relationship management.
- Problem-solving attitude.
- Aptitude for fostering positive relationships.
- Customer-oriented mind-set.
- Well organised and detail orientated in order to be results focused.
- Excellent written and oral communication skills.
- Desire to work in a fast-paced entrepreneurial environment.
- Strong organization skills and ability to collaborate with others.
- Experience working with leading multinational companies and clients.
- Understanding of client success challenges and how they affect strategic plans.
- Excellent managing internal stakeholder relationships.
- Team player with the ability to thrive in a team environment with evolving task priorities.
- Strategic thinker who is able to generate ideas and deliver results.
- Effective multi-tasking, time management and prioritising skills.
- Passionate about client success, relationship building and global events.

Additional Information

**Skills required**
- Experience of working in a busy office environment and juggling multiple requests.
- Strong attention to detail.
- Experience in aggregating information from a variety of sources and putting together reports and documents.
- Positive, proactive attitude - able to identify what needs to be done, and tackle it energetically and tenaciously.
- Strong and clear communicator, comfortable communicating in writing and verbally with many different people in different job functions and different levels.
- Able to work in a busy, dynamic and ever-changing environment.
- Highly driven and self-motivated.
- Computer literate and proficient in the use of commonly used business software.
- Effective verbal and written English communication skills.
- Strong interpersonal skills.
- Attention to detail.

Pay: AED2,500.00 - AED3,000.00 per month

**Experience**:

- E-commerce Chat Support: 3 years (required)

**Language**:

- English fluently (required)