Studio Manager

2 weeks ago

Sharjah, United Arab Emirates Trib3 Full time

**ABOUT US**: We are TRIB3; a multi-boutique studio bringing people together worldwide through next-level HIIT and Reformer workout experiences. We do this through our family of studios, our team, franchise partners and global fitness community. Every member of the team family plays a vital role in our mission to build a global fitness community where anyone can belong.

**ABOUT THE ROLE**:As the leader of the multi-boutique studio, you will be responsible for leading the team and studio experience. The Studio Manager is responsible for driving strong financial results, developing a high performing team and delivering commercial excellence. As TRIB3 is a boutique environment, being a confident and personable communicator is key.

As the Studio Manager you will be responsible for the following:
Studio Management & Promotion
- Strategies, implement and oversee processes for increased productivity and studio growth.
- Establish cost parameters and manage overall P&L for the studio, maintaining a plan for forecasting, targeting and sales.
- Execute events and support the delivery of marketing campaigns to maximise TRIB3’s exposure.

People Management
- Build, manage, and nurture a high-performing team - train new starters and develop existing team members through performance management tools.
- Support the Assistant Manager to manage direct reports, ensuring that they are undertaking all responsibilities associated with their role to the best of their ability.

Customer Service
- Support your team to deliver a next-level experience to our members; managing and resolving customer issues and complaints when required.

Sales Management
- Drive a sales ethos to deliver targets and exceptional customer experience across the studio and its offerings.
- Coach the team to deliver on studio financial targets and KPIs.
- Drive strategies to engage members with ancillary service lines.
- Establish and grow relationships with relevant partners to enhance studio offerings and opportunities.

**ABOUT YOU**

Experience
- Two or more years of experience in business management or similar role.
- Experience in developing and implementing business strategy.
- Demonstrable experience managing a budget - tracking sales and costs.
- Ability to work under pressure and motivate teams is key.

The person
- Strong team leader with good communication.
- Strong strategic, financial and commercial acumen.
- Organised and hard working with attention to detail.
- Not afraid to roll their sleeves up and get stuck in.
- Motivated and driven.
- Passion for fitness as a product and service.

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