Telecommunications Agent

5 days ago

Ras alKhaimah, United Arab Emirates SO Full time

**Company Description**
SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals - you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

As a **Telecommunications Agent** at **SO/ Ras Al Khaimah, part of the All-Inclusive Collection**, you will manage all guest and internal communications through the hotel’s PBX system. You will ensure accurate, prompt, and professional handling of telephone calls, messages, and requests, contributing to a seamless guest experience that reflects the bold, playful, and stylish SO/ brand identity.

**Key Responsibilities**:

- Operate the hotel’s PBX system efficiently, managing incoming and outgoing calls.
- Answer guest inquiries promptly and professionally, providing accurate information about hotel services, facilities, and local attractions.
- Transfer calls to the appropriate departments, ensuring smooth communication and guest satisfaction.
- Record, deliver, and follow up on guest messages accurately and in a timely manner.
- Assist with wake-up calls, conference call setups, and other communication requests from guests.
- Maintain confidentiality of guest information and ensure secure handling of messages and calls.
- Monitor and report any technical issues with the telecommunications system to management or the IT department.
- Coordinate with front office, housekeeping, F&B, and other departments to ensure timely response to guest requests.
- Maintain accurate records of calls, messages, and requests as per hotel standards.
- Uphold professional appearance, grooming, and SO/ brand service standards at all times.
- Follow health, safety, and hygiene policies while performing all duties.
- Assist with administrative or support tasks within the Front Office or Telecommunications department as needed.

**Qualifications**
- Previous experience in a PBX/telecommunications role within luxury hotels or resorts preferred.
- Excellent communication and telephone etiquette skills.
- Strong interpersonal and customer service skills with a guest-focused approach.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic knowledge of hotel operations and internal communication procedures.
- Professional appearance, confident demeanor, and alignment with SO/ brand identity.
- Fluency in English; additional languages are an advantage.
- Attention to detail, accuracy, and ability to handle confidential information.
- Flexible to work shifts, including weekends and holidays.

**Additional Information**
What awaits you...
- The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
- The ability to challenge the norm and work in an environment that is both creative and rewarding.
- Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
- A competitive package and plenty of development opportunities.

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