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Head Waitress
2 weeks ago
Head waiters/waitresses manage the food and beverage service in a unit. They are responsible for the guest’s experience. Head waiters/waitresses coordinate all actions involving welcoming guests, ordering, delivering the food & beverage.
Head waiters/waitresses are also senior members of the food service team and are responsible for training junior staff
- Train and supervise waiters and waitresses to give high standards of service in terms of time, quality and personalization.
- Supervise the mise-en-place of the assigned station to ensure a smooth service.
- Inspect table layouts in the station ensuring that they meet the standards set.
- Check and ensures the serviceability of equipment and furniture.
- Take food and beverage orders correctly.
- Control the inventory of cutlery and service equipment allotted to the station.
- Assign duties ensuring equity of work.
- Ensure that staff meets hygiene and discipline standards.
- Advise guests on menus : Offer recommendations to guests on meal and drink items available in a professional and friendly manner.
- Manage health and safety standards: Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company’s health and safety programmes.
- Recruit employees: Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
- Assist vip guests: Help VIP-guests with their personal orders and requests.
- Attend to detail regarding food and beverages: Perform great attention to all steps in the creation and the presentation of a qualitative product.
- Measure guest feedback: Evaluate customer’s comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
- Supervise food quality: Oversee the quality and safety of food served to visitors and guest according to food standards.
- Schedule shifts: Plan staff time and shifts to reflect the demands of the principal.
- Brief staff on daily menu: Inform staff on changes to the menus to ensure they have a good understanding of the dishes, their ingredients and possible allergens.
- Store kitchen supplies: Keep delivered kitchen supplies for future use safely and hygienically according to guidelines.
- Train employees: Lead and guide employees through a process in which they are taught the necessary skills for the perspective job.
- Check dining room cleanliness: Control dining areas including their floor and wall surfaces, tables and serving stations and ensure appropriate cleanliness.
- Inspect table settings: Control table settings in order to ensure a correct table setup, including cutlery and glassware.
- Coach employees: Maintain and improve employees’ performance by coaching individuals or groups how to optimise specific methods, skills or abilities, using adapted coaching styles and methods. Tutor newly recruited employees and assist them in the learning.
- Ensure tableware is ready for use: Guarantee that plates, cutlery and glassware are clean, polished and in good condition.
- Greet guests: Welcome guests in a friendly manner in a certain place.
- Supervise the work of staff on different shifts: Oversee the activities of the employees working in shifts in order to ensure continuous operations.
**Salary**: AED3,000.00 - AED3,500.00 per month
**Experience**:
- Waiter / Waitress: 5 years (required)
**Language**:
- English (required)
