Vp Middle East

**_Role title: VP, Market Operations MEA_**

**_ Location: Dubai_**

**_ Department:_**_ _**_Operations_**

**_ Reporting to:_**_ _**_CEO_**

**Role overview**

Time Out Market is seeking a Vice President for Middle-East/Africa, to support the Time Out Market teams across MEA and represent the TOM leadership team and the Time Out brand (Philosophy, Ethos, Ethics) in this region with landlords, potential commercial partners, and concessionaires.

Full focus will be expected on front of house systems and operations, program implementation, vendors relationship and driving the profit centers to expected budgeted targets.

The VP of MEA will be accountable to the TOM CEO - Operations to ensure an accurate and timely delivery of all agreed KPI’s, and financial targets identified that will support the growth, efficiency and profitability of the Markets.

The VP of MEA will work alongside regional stakeholders of the TOM including Director of Special Projects, the General Managers, Commercial Manager, PR, Marketing Managers, the Legal and Finance teams, and the Project and Design teams.

The VP of MEA will be expected to travel on a regular basis between the Markets in the Middle East and Africa to ensure quality standards are consistently maintained. Traveling to prospective future developments may also be required.

Hands-on experience in high volume, multi-location hospitality management and openings is preferred. Food hall/leasing experience and asset-management preferable but not required.

**Key Responsibilities**
- Full P&L responsibility for all existing Markets (and future ones) in the territory and achieve agreed budgeted KPIs.
- Multi-property program implementation and tracking
- Work closely with CEO, TOM FD and GMs in establishing annual outlet budgets
- Develop Landlord and Concession relationships and support GM’s, Commercial Director and CEO - Operations as a direct point of contact
- Work closely with GMs on capex spend requirements for each Market for yearly financial budgeting and implementation at local level within agreed budgets.
- Operational implementation of all cost saving measures - also help GM’s in identifying cost saving opportunities at OPEX level.
- Implement operationally the results of the selection of the delivery operator on all MEA sites.
- Support the delivery of monthly marketing and quarterly plans, working closely with the MEA Director of Marketing, PR teams, GMs and Marketing Managers to ensure it is produced and implemented in a timely manner, addressing all specific needs of a particular market.
- Regular catch ups with human resource team in ME on local employment laws and ensuring the business is protected.
- Same for local implementation of maintenance and preventive maintenance, health and safety, food, hygiene and licensing regulations.
- Maintain an awareness of external factors (including competitors, Government business initiatives, current and proposed legislation in relation to operational activities) which could impact the business.
- Together with the Commercial Manager and GMs:

- Negotiate all initial concession agreements with new vendors in a timely manner.
- Review, improve and implement all concession/vendors/partners/3rd party head of terms and contract.
- Work with local teams to understand their future needs for vendors changes and have options available.
- Work with the vendors and the General Managers for final menu selection, pricing strategy, and ongoing changes requests.
- Communication with all vendors/partners/concessions to discuss renewals at least 3 months ahead of contract expiry.
- Communicate in a timely manner with all internal and external stakeholders to achieve business objectives and share best practice.
- Work alongside the global marketing and PR teams to drive brand awareness and asset cultural activations.
- Amplify regional synergies and identify economy of scale
- Manage pre-openings together with projects, design and technical teams.
- Operational influence and input during the build-out process
- The key point of contact with existing and future landlords
- Adjust and align global SOPs, policies and procedures with local and landlord infrastructure.
- Pre-opening lead for new markets to meet opening targets and stakeholder expectations.
- Operate on a NO SURPRISE basis.

**_ General Requirements_**
- 28+ years of age.
- Proof of eligibility to work in the UAE

**_ Education Requirements_**
- Bachelor’s Degree with a concentration or work experience in: Hospitality, Sales, or commercial Real Estate.

**_ Working Knowledge Requirements_**
- 1-3 years in a similar role required, preferably within the hospitality, contract catering, airport retail, shopping center or real estate field.
- Proficient in Windows MS Office.
- Previous experience managing budgets.
- Previous experience in sponsorship activation.
- Valid Driver’s License.
- Ability to work nights/weekends as needed.

Time Out is a company filled with indivi