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Spa Supervisor

3 weeks ago

Dubai, United Arab Emirates izil cosmetics industries LLC Full time

Job Description: spa Supervisor

Overview:
The Spa Supervisor is responsible for leading a team to deliver exceptional service while ensuring smooth spa operations. This role involves overseeing spa therapists, front-of-house staff, receptionists, and attendants. Acting as the second-in-command, the Spa Supervisor will take charge in the absence of the Spa Manager and serve as a vital link between therapists and management.

**Key Responsibilities**

**1. Leadership and Management**:

- Lead by example to inspire and motivate the spa team.
- Collaborate with the Spa Manager on special projects and operational improvements.

**2. Standard Operating Procedures (SOPs)**
- Prepare and implement Spa SOPs.
- Ensure compliance with current legislation and company standards regarding treatments.

**3. Client Experience**
- Oversee client interactions, ensuring efficient bookings, payments, and consultation processes.
- Manage customer feedback to enhance service quality.

**4. Sales and Performance**
- Drive the team to meet sales targets and ensure accurate sales recording.
- Analyze sales performance and suggest strategies for improvement.

**5. Training and Development**
- Plan, coordinate, and conduct training for all spa staff on treatments and services.
- Provide ongoing product training and follow-up sessions.

**6. Inventory Management**
- Assist the Spa Manager with stock management, including inventory checks and product ordering.
- Ensure proper use of spa materials and equipment.

**7. Regulatory Compliance**
- Ensure adherence to security, fire, health, and safety regulations within the spa.

**8. Quality Assurance**
- Maintain high standards of treatment quality and efficiency.
- Support the Spa Manager in initiatives to improve profitability.

**Personality Traits**
- positive attitude and strong communication skills.
- commitment to high-quality customer service.
- excellent grooming standards and flexibility in work situations.
- ability to work independently and collaboratively.
- energetic, creative, and eager to embrace new challenges.
- Strong time management and prioritization abilities.

**Requirements**:

- Diploma from a recognized institute in massage therapy, body, and beauty treatments.
- Management course qualification in team and customer care is advantageous.
- minimum of 3 years of supervisory experience in the spa industry.
- Strong communication, leadership, and financial skills.
- Hands-on experience as a spa supervisor and trainer.
- proficient in managing daily spa operations.
- CIDTAC/CIDESCO certification or equivalent qualification for spa supervisors.
- Computer literacy is essential.

Pay: AED6,500.00 - AED7,500.00 per month

Application Question(s):

- Diploma from a recognized institute in massage therapy, body, and beauty treatments.
- minimum of 3 years of supervisory experience in the spa industry.
- CIDTAC/CIDESCO certification or equivalent qualification for spa supervisors.

**Language**:

- Arabic (required)
- English (required)