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Product Owner
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Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
**Role Purpose**:
**We seek to recruit a product owner to support the creation and continuous improvement of market leading products for the Group’s loyalty business domain to help enable the effective delivery of business objectives as SHARE transitions from a loyalty programme to a lifestyle platform.**
The Loyalty Product Owner will be responsible for **the continuous improvement of market leading Digital Products** for SHARE, the Majid Al Futtaim Loyalty Programme. Working within a SAFE (Scaled Agile Framework) release train, the Product Owner is a member of the Agile Team who serves as the customer proxy to define and prioritize the backlog for one or more loyalty products helping **deliver measurable value to the business**.
The Product Owner will work closely with the Product Manager, Business Stakeholders, Scrum master, Development and Operations teams as well as relevant 3rd party partners to lead the roadmap planning and implementation of one or more Digital Products through the Product Lifecycle.
The Product Owner will use the latest Lean and Agile thinking, tools and techniques and a data driven approach to build out products incrementally and at pace, making decisions based on real customer feedback and data.
**Role Details - Key Responsibilities and Accountabilities**:
- **Preparation and Participation in Programme Increment (PI) Planning**
- Be heavily involved in program backlog refinement and preparation for the Program Increment (PI) planning, ensuring the team backlog is updated and aligned to SHAREs programme roadmap and product vision
- Plays a significant role in PI planning, helping define the quarterly plan and providing clarifications to help the team assess user stories and sequencing
- **Team Backlog and product creation**
- Primarily responsible for working with engineering and other stakeholders to build, edit, and prioritise a team backlog of user stories, defects, and enablers to address programme priorities
- Assume ownership of story definition, elaborating backlog items into user stories for implementation before, or during iteration planning. While any team member can write stories and acceptance criteria, the PO maintains proper flow
- Attend regular backlog grooming and sprint ceremonies with the agile team to agree iteration commitments and plan
- Serve as the key point of contact for clarifications that assist the team with story estimates, working together with the agile team to determine team objectives
- Establish the Definition of Done and confirm acceptance of stories completed by the development teams, assuring a level of quality is delivered, continually iterating and optimising where needed to drive further value
- Make day-to-day decisions on functionality / user experience, basing those decisions on knowledge of the business area, customer and empirical evidence
- **Product Discovery**
- Encourage and build the innovation capacity of the squad by elaborating ideas into proposals allowing the business to understand the cost / benefit
- Turn data trends, customer feedback, stakeholder requirements, and competitor insights into products with actionable and measurable outcomes to the end customer
- Support the digital product teams’ adoption of digital product delivery, encouraging continuous learning, a data driven approach, collaboration and shared outcomes
- **Product Launch and Continual improvement**
- Work closely with Data & Analytics to define measurement strategies for launch, KPIs and testing activities and serve as a key point of contact to get information for the scrum team, such as goals, problems, and the measure of success for each feature
- Promote lean and agile principles to enable continuous, and measurable, improvement
- Obsession with customer experience and funnel optimisation, specifically on mobile journeys
**Definition of Success**
- Creation of an effective squad backlog and clear increment planning commitments
- Demonstrable improvements to product engagement metrics for assigned products
- Implementation of the assigned product as per the required standards
- Proactively identify and suggest improvements to assigned products and continual improvement
